Training Consultant

Gerrards Cross / Birkenhead / Middlesbrough - Hybrid
Permanent

Do you want to help shape software that affects thousands of lives?
Who are we?

We are ranked as the UK’s #1 construction specific software player and our mission is simple; to provide market leading end-to-end software solutions to the construction and construction like industries across the entire build life cycle.

If you are looking to build an exceptional career with an award-winning company you’ve come to the right place. Our teams are based in the UK, Europe, US, and India, working on products that are used on a global scale. We have a clear and defined road map to deliver over the next 3 years, which is centred around a large-scale digital transformation as well as continuing our growth and expansion.

We embrace diversity and equality and want our employees to be comfortable bringing their whole selves to work. We are committed to building a team with a variety of backgrounds, skills and views. Creating a culture of Equality isn’t just the right thing to do, it improves every aspect of our business.

The Order Management Administrator is responsible for accurately processing new orders and contracts on a daily The Causeway Adoption team ensures that customers derive maximum value from CausewayOne solutions. The Training Consultant delivers and maintains the training that enables customers to get up and running quickly and effectively with three core products: Attendance, the new Workforce solution, and Estimating/Enquiries, the pre-construction solution.

The role supports two key Adoption KPIs, reducing onboarding time and shortening time to first value, by delivering training remotely or on-site at customer premises, and by keeping learning content accurate and current as products evolve.

This is a permanent role requiring extensive experience in software or technical training. The post holder will lead sessions with customers at all levels, maintain a growing content library and continually improve how Causeway delivers learning.

Training Delivery & Onboarding

• Deliver high-quality, engaging training to customers on Attendance, Workforce and Estimating/Enquiries, through remote and on-site sessions, tailored to each audience and role
• As part of customer onboarding, analyse each customer's requirements and objectives and recommend the right training programme from our blended learning approach, which combines live sessions (remote or on-site) with e-learning, so every customer reaches first value as quickly as possible

Content & Learning Materials

• Keep training materials such as lesson plans, user guides, videos and e-learning accurate and in line with each product release, working with our instructional designer on new content
• Work with the LMS Manager to supply new and updated content for Causeway Learn (our LMS), so e-learning stays aligned with live training and product releases
• Work closely with Product, Onboarding, Support and Professional Services teams to capture product changes and turn them into clear, usable learning content

Measurement, Administration & Growth

• Gather and analyse learner feedback and training data, including onboarding time and time to first value, to measure effectiveness and drive continuous improvement
• Keep training records, schedules and administrative information accurate and up to date
• Identify opportunities for new courses and additional training services, and share them with the wider business to support customer adoption and revenue growth
• Share knowledge with colleagues and act as a subject-matter expert for training within the Adoption team

Key Skills, Experience and Qualifications

Experience

• Extensive experience in a training, learning & development or customer education role, ideally delivering software or SaaS training to the construction industry
• Demonstrable experience of delivering effective, engaging training both remotely and on-site, to audiences ranging from end users to senior stakeholders

Knowledge & Skills

• Knowledge of the construction industry, ideally including workforce management, time & attendance or payroll, and/or estimating and pre-construction processes
• Ability to learn complex software and explain it clearly
• Strong communication, planning and organisational skills, with attention to detail

Qualifications & Requirements

• A recognised training qualification (e.g. CIPD, Train the Trainer or equivalent) is desirable
• Regular travel to customer sites across the UK is a requirement of the role; reasonable adjustments will be considered

Our Values

We are United. As part of a team, we’re better together.
We are Agile. Be the change, we’re on a journey.
We are Trusted. Do the right thing, we own this.
We are Driven. Get stuck in, we make it happen.


Benefits

As a leader in employee engagement and people management, there are fantastic benefits and rewards at Causeway. We strive, year on year, to achieve recognition as an award-winning workplace that our employees love. We’ve selected just a few of the many benefits available below to show you how we take care of our Causeway stars.

• 25 days annual leave + public holidays, increasing with length of service.
• 4% matched pension.
• Income protection and life assurance.
• Access to our award-winning benefits platform.
• We take mental health seriously and have a dedicated EAP available 24/7.
• £100 allowance towards a fitness club.
• Private Medical Insurance.
• Paid study leave + volunteering days.
• Electric Car Scheme.

Like all responsible companies Causeway is aware of the need to recognise the importance of protecting our environment and addressing the climate emergency. Causeway is a carbon neutral company and we offset our calculated carbon footprint. However, we recognise that offsetting is not a permanent solution, so we set environmental objectives to reduce our footprint year-on-year.