Training Consultant - Dealer Services

Why GM Financial?

GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Our Purpose: We pioneer the innovations that move and connect people to what matters.

This position will be posted until filled.

About the Role

The Dealer Services Training Consultant will be responsible for developing and delivering training programs for Dealer Services team members. This role requires a dynamic individual who can effectively train new and tenured team members and ensure consistent application of techniques and processes. The trainer will collaborate with various departments to identify training needs, develop curricula, and measure training effectiveness.

In this role you will:

• Consult with senior leadership to create training curricula that support company business strategies
• Develop and deliver training content for Credit, Sales, and Loan Services, utilizing various training methodologies to ensure consistent application of techniques
• Partner with business leaders and instructional design teams to design varied training materials and facilitate in-person and virtual training sessions
• Provide on-the-job training and coaching, including sales process and product education, and training associated with new product launches
• Analyze and measure the effectiveness of training programs and make necessary adjustments to improve outcomes
• Act as a knowledge base for all things related to dealer sales, credit, and loan services
• Perform special projects as assigned
• Perform other duties as assigned
• Conform with all company policies and procedures
  

What makes You an ideal candidate?

Knowledge

• Advanced knowledge of communications principles and practices
• Must have a good understanding of Dealer Services’ operations
• Must understand and embrace the principles of GM Financial
• Working knowledge of underwriting and contract funding processes, policies, and guidelines

Skills

• Strong group facilitation, interpersonal, and project management skills; ability to formulate action plans and timelines and execute plans within established deadlines
• Excellent verbal and written communication skills; ability to effectively present concepts and processes in an easy-to-understand manner to a diverse audience
• Proficiency or demonstrated learning agility in developing and delivering training content for diverse audiences, with effective follow-up skills to track and monitor the impact of training
• Ability to effectively interact with both internal and external customers throughout the organization
• Ability to work independently and as a highly functional team member
• Strong PC skills and the ability to use appropriate software tools
• Experience in developing training programs
• Strong understanding of adult education processes and training methodologies
• Strong analytical skills to measure training effectiveness and make data-driven decision

Experience & Education

• High School Diploma or equivalent required
• Bachelor’s Degree in relevant field, or equivalent experience preferred
• 3-5 years of ears of automotive or auto finance industry experience preferred

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.

Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Compensation: Competitive pay and bonus eligibility.

Work Life Balance: Flexible hybrid work environment, 3-days a week in office.

NOTE: We are unable to consider candidates who require visa sponsorship for this position

This position is not open to agency submissions

#GMFJobs