Training Content Designer

The Role

PE Global are recruiting for a Training Content Designer for our US Multinational accommodation services client based in Dublin CC. 6- month contract- remote role.

Job Responsibilities

• Design and build training content across formats: eLearning modules, quick-reference guides, assessments, and onboarding programs for PRO team members and vendor agents (TTEC, Concentrix).
• Partner with SMEs on the PRO team to translate fraud investigation workflows, risk policies, and operational procedures into accessible, learner-ready content.
• Maintain and update existing training materials to stay current with policy changes, new tooling, and process improvements.
• Manage content in our LMS: publish modules, assign curricula, track completion, and surface gaps or stale content.
• Support the design of learning assessments and knowledge checks to verify comprehension and identify areas for reinforcement.
• Contribute to the PRO knowledge base, ensuring documentation is accurate, well-organized, and searchable.
• Collaborate cross-functionally with Risk Governance, Risk Transformation, and vendor management on training needs tied to new policies, product launches, and operational changes.
• Bring a consistent learner-focused lens to content reviews, flagging when complexity, jargon, or information density could reduce comprehension or retention.

Education and Experience

• 0 to 2 years of experience in instructional design, learning and development, technical writing, or a closely related field. Internship experience and strong portfolio work are welcome.
• Demonstrated ability to break down complex processes into clear, structured content for a non-expert audience.
• Proficiency with at least one eLearning authoring tool (Articulate 360 / Rise, Adobe Captivate, or equivalent).
• Solid writing skills: clear, concise, and appropriately tailored to the audience.
• Comfort working with ambiguous inputs and translating them into structure learning outcomes.
• Strong organizational skills and the ability to manage multiple projects with competing deadlines.

Interested candidates should submit an updated CV.

Please click the link below to apply, or alternatively send an up-to-date CV aisling.oleary@peglobal.net

***Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in Ireland****