Training Coordinator

Training Coordinator

Req number:

R8350

Employment type:

Full time

Worksite flexibility:

Hybrid

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

As a Training Coordinator, you will support the adoption of IT products and digital transformation initiatives by coordinating training, learning activities, communications, and change management efforts. The role involves working with business stakeholders, product owners, IT teams, and learning experts to ensure that employees and other stakeholders are prepared to adopt new systems, processes, and technologies.

Job Description

We are looking for a Training Coordinator who will support the planning and implementation of training and adoption activities for IT products and digital transformation initiatives. The role will involve coordinating learning plans, supporting the development of instructional materials, organizing training sessions, monitoring training effectiveness, and collaborating with stakeholders to ensure a smooth transition to new systems and processes.This position will be full-time and hybrid in Mandaluyong City.

The ideal candidate should have experience coordinating IT-related training, learning and development activities, or organizational change initiatives. The candidate should possess strong organizational, communication, and analytical skills, be proficient in Microsoft 365 applications, and be comfortable working with cross-functional teams in a dynamic environment.

What You’ll Do

• Coordinate training and learning activities to support the adoption of IT products, systems, and digital transformation initiatives
• Work with product owners, business managers, and IT teams to understand training requirements and learning objectives
• Support the development and implementation of learning plans aligned with project timelines and organizational priorities
• Assist in assessing training needs and identifying knowledge gaps among impacted users and stakeholder groups
• Coordinate the preparation of training materials, user guides, presentations, and other instructional resources
• Recommend appropriate approaches for developing instructional materials and delivering training activities
• Organize training sessions, workshops, briefings, and coaching activities for employees and other stakeholders
• Coordinate schedules, participants, facilitators, venues, and learning resources for training activities
• Support communication activities to inform users about system updates, process changes, and new technology implementations
• Collaborate with adoption managers, learning experts, communications teams, and digital capability teams to support successful implementation
• Assist in monitoring user readiness, training participation, learning outcomes, and adoption progress
• Gather participant feedback and identify opportunities to improve training materials and delivery approaches
• Maintain accurate training records, attendance reports, learning documentation, and progress trackers
• Support the identification of user concerns, resistance to change, and areas requiring additional training or coaching
• Escalate training-related risks, issues, and implementation challenges to the appropriate stakeholders
• Ensure training plans and materials remain relevant and aligned with evolving project requirements
• Perform other training coordination and administrative activities as assigned
• Training schedules, learning plans, and training coordination materials
• Training needs assessments and documentation of user learning requirements
• Training presentations, user guides, instructional materials, and learning resources
• Coordinated training sessions, workshops, briefings, and coaching activities
• Training attendance records, participant feedback, and learning evaluation reports
• Training progress updates and documentation of user readiness and adoption activities
• Updated training materials reflecting changes to IT products, systems, and business processes
• Coordination reports highlighting training-related risks, issues, and recommended improvements

What You’ll Need

Required:

• Bachelor’s degree in Information Technology, Psychology, Organizational Development, or a related field
• Minimum of 7 years of general professional experience, including at least 5 years of experience in IT adoption
• Experience coordinating training, learning and development, organizational change, or IT adoption initiatives
• Demonstrated ability to plan, coordinate, and support training activities for IT-based projects or digital transformation initiatives
• Experience working with cross-functional teams, business stakeholders, and IT project teams
• Familiarity with IT project management methodologies and tools
• Proficiency in Microsoft 365 applications and tools
• Strong organizational, problem-solving, and analytical skills
• Excellent written and verbal communication and interpersonal skills
• Ability to identify issues, analyze root causes, and recommend appropriate solutions
• Ability to work independently and collaboratively in a team environment

Preferred:

• Experience developing and coordinating training programs for enterprise systems or organization-wide technology implementations
• Experience supporting user readiness, change adoption, stakeholder engagement, and resistance management activities
• Familiarity with instructional design, learning management systems, and digital learning platforms
• Experience preparing training materials, user guides, presentations, and other instructional resources
• Awareness and understanding of ADB’s business processes and guidelines
• Change management certification, such as Prosci
• Postgraduate degree in a relevant field
• Willingness to obtain a recognized change management certification within the first 12 months of engagement if not already certified

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.