Training Facilitator

Location: Remote (Canada)

Duration: 1 year, with an option to extend by 1 additional year

Language: English; bilingual (English and French) openings also available

Responsibilities

• Become familiar with the course content prior to the training delivery.
• Attend the Trainer Information Sessions and review session recordings when unable to attend before delivering the courses.
• Establish the online classroom platform in alignment with the training plan and schedule provided.
• Deliver live virtual training sessions in accordance with the facilitator and producer guide, the approved course content, and appropriate adult education techniques.
• Deliver sessions without recording and without exporting participant-identifying artifacts such as chat or whiteboard content.
• Guide learners through course materials and activities, focus on critical points, and maintain a pace suited to the course schedule.
• Promote interactivity, discussion, and teamwork while creating and fostering a collaborative and safe learning environment.
• Moderate discussions, manage differing perspectives effectively, and motivate learners to take responsibility for their own learning.
• Accommodate diverse learning styles and individual needs to achieve the best balance for participants.
• Assist learners in becoming comfortable with the virtual classroom platform and in completing the attestation and evaluation at the end of each session.
• Take attendance and provide absence reports identifying scheduled participants who did not attend, without collecting reasons for absence.
• Offer recommendations for course enhancements and present content clearly to ensure learners understand the key topics.
  
  

Qualifications (Junior)

• Minimum 30 days of training delivery experience as a training facilitator (1 day equals 7.5 hours).
• Minimum 30 hours of online training facilitation experience.
• Minimum 30 hours of experience facilitating training to employees in a call centre environment of client service, where representatives handle client interactions primarily by phone to provide support, resolve issues, and deliver information.
• Proficiency delivering virtual training using MS Teams or Zoom, including integrated chat, collaborative whiteboard, and breakout room functionality.
• Fluency in English required; bilingual (English and French) openings are also available for the delivery of French-language sessions.
  
  

Qualifications (Senior)

• Minimum 120 days of training delivery experience as a training facilitator (1 day equals 7.5 hours).
• Minimum 90 hours of online training facilitation experience.
• Minimum 60 hours of experience facilitating training to employees in a call centre environment of client service, where representatives handle client interactions primarily by phone to provide support, resolve issues, and deliver information.
• Experience facilitating at least 3 different mental health related training courses.
• Proficiency delivering virtual training using MS Teams or Zoom, including integrated chat, collaborative whiteboard, and breakout room functionality.
• Fluency in English, with bilingual fluency in English and French required for the delivery of French-language sessions.
  
  

AI Disclosure: We do not use artificial intelligence (AI) tools to screen, assess, or select applicants at any stage of our recruitment process. All applications are reviewed by our recruitment team.

• OXARO is committed to fostering an inclusive, equitable and respectful workplace where every individual feels valued and empowered to contribute their best. We believe that diversity drives innovation and strengthens our ability to serve our clients and communities. We are dedicated to ensuring a fair and unbiased recruitment process and welcome applications from members of the four designated groups under the Employment Equity Act: women, Indigenous peoples, persons with disabilities and members of visible minorities.
• Accommodations are available upon request for candidates taking part in all aspects of the recruitment process.
• We sincerely thank all applicants for their interest in this opportunity. While we appreciate every application, only those selected for an interview will be contacted.