Training Services Coordination and Logistics Associate III

Training Associate III

Remote, Malaysia

What you get:

• Full-time employment with benefits day one including paid holidays
• Paid Training
• Weekend Off

Requirements:

• Must be at least 18 years of age or older
• Preferably a high school diploma and above
• Must be able to submit a background check and drug test

• Must be able to work 8 hours night shift from 8PM to 8AM, Mon to Fri

Summary: Provide learning administrative services to support client learning and data management needs.

Duties and Responsibilities include the following:

• Perform data entry as it relates to learning administration
• Enter training data into learning management system (SuccessFactors) and manage requests using request management system (ServiceNow)
• Make certain client standard operating procedures, processes and service level agreements are maintained
• Identify and trouble shoot discrepancies and issues
• Escalate issues to Manager for resolution
• Communicates directly with client on questions, revisions, and issues.
• Identifies client issues and escalates appropriately.
• Performs other duties as assigned.
• Complies with all policies and standards.
• Good to have VeevaVault experience
• Attention to detail
• Ability to work in multiple sites simultaneously
• Completes atypical assignments.
• Works within established procedures and practices.
• Completes work with limited supervision.

Job Requirements:

• Good communication skills (English)
• Must be able to perform a dual role in data processing and technical helpdesk support
• Good experience on Microsoft Excel & other Microsoft applications
• Experience managing Learning Management System (LMS) would be an advantage.

• Experience in managing ticketing tools such as ServiceNow would be an advantage.