Training Specialist

A Training Specialist is a dynamic online facilitator responsible for conceptualizing and organizing training courses for Virtual Assistants to ensure that soft skills and product knowledge are learned prior to being paired with a client. The Training Specialist will lead all training classes and oversee the VAs learning progress through virtual activities such as virtual tests and class discussions. TASKS: Training Delivery Classroom Management Performance Management which includes coaching sessions with the VAs Assist and contribute to training needs analysis, creating and updating training materials Reinforce policies and procedures Interdepartmental communication and collaboration Administrative tasks (learning management system, onboarding and off boarding)