Training Specialist

About Us

The Arizona Alliance of Community Health Centers (the Alliance) is the Primary Care Association (PCA) for Arizona. We’re a nonprofit member organization that represents Community Health Centers (CHCs); Arizona’s largest primary care network. CHCs deliver healthcare services that meet the needs of their communities, connecting people to quality care that gives everyone an equal opportunity to thrive. We facilitate that vital work by providing CHCs with training, technical assistance, programmatic support, and advocacy.

Why You Should Join Us

Here at the Alliance, we believe that our greatest asset in achieving our goals is providing our employees with the support, leadership, and resources they need to do their best work. We believe in work-life balance and the restorative power of rest, so we offer 12 paid holidays, 1 paid day off during birth month, 6 days of sick pay, 3 personal days, and 10 days of vacation pay per year. Vacation accrual increases by 5 days at the first, fifth, and eleventh-year anniversary date.

Job Purpose and Basic Function

The Training Specialist develops, facilitates, and evaluates training programs that strengthen Arizona's community health center workforce. The position also supports preceptor development, continuing education, and other grant-funded training initiatives designed to expand learning opportunities and strengthen health center workforce capacity.

Description of Primary Responsibilities and Duties

1. Training Program Development and Delivery
   a. Design, develop, and facilitate engaging training programs, workshops, webinars, and learning collaboratives for community health center staff and leaders.
   b. Serve as a subject matter trainer and presenter on assigned compliance, leadership, operational, and professional development topics.
   c. Develop curricula, facilitator guides, participant materials, job aids, and educational resources using adult learning principles.
   d. Deliver both in-person and virtual training programs and adapt content to meet the needs of diverse audiences.
   e. Collaborate with internal staff and external subject matter experts to develop and deliver high-quality educational programming.
   f. Maintain training calendars, educational resources, and participant records.
   g. Support continuing education and professional development activities.
2. Preceptor Development & Clinical Training
   a. Develop, coordinate, and facilitate preceptor development programs that strengthen clinical training capacity within Arizona health centers, particularly in rural/remote communities.
   b. Create and maintain preceptor training curricula, educational resources, and learning tools.
   c. Collaborate with health centers, academic institutions, and clinical leaders to identify preceptor training needs and best practices.
   d. Support the planning and delivery of preceptor-focused conferences, workshops, webinars, and learning communities.
3. Learning Management System (LMS) Administration and Support
   a. Lead the evaluation, selection, implementation, and ongoing administration of AACHC's Learning Management System (LMS) to support workforce development, preceptor development, compliance training, continuing education, and other educational initiatives.
   b. Assess member training needs and evaluate LMS vendors, features, functionality, and pricing to identify solutions that support program goals and learner engagement.
   c. Manage LMS implementation activities, including system configuration, content migration, testing, learner enrollment processes, reporting functionality, and user acceptance activities.
   d. Develop and maintain online learning content, training libraries, learning pathways, and user resources within the LMS.
   e. Serve as the primary LMS administrator, ensuring system functionality, data integrity, learner tracking, and reporting accuracy.
   f. Provide technical assistance, training, and ongoing support to health center staff, instructors, and other LMS users.
   g. Monitor system utilization, learner engagement, completion rates, and training outcomes and prepare related reports and recommendations.
4. Event and Participant Coordination
   a. Coordinate registration, logistics, communications, and participant support for trainings, conferences, meetings, and educational events.
   b. Serve as a primary point of contact for attendees, presenters, consultants, and partner organizations.
   c. Prepare promotional materials, participant communications, surveys, and event resources.
   d. Assist with onsite event management and program execution.
5. Program Evaluation and Reporting
   a. Track participation, outcomes, and program metrics.
   b. Collect and analyze participant feedback and evaluation data.
   c. Prepare reports, summaries, and documentation to support organizational and grant reporting requirements.
   d. Recommend improvements to educational programs and delivery methods based on outcomes and participant feedback.
6. Member and Stakeholder Engagement
   a. Build and maintain positive relationships with member health centers, educational institutions, professional associations, consultants, and community partners.
   b. Participate in committees, workgroups, and collaborative initiatives as assigned.
   c. Represent AACHC professionally at meetings, conferences, training events, and other stakeholder engagements.

General Development

1) Possesses the equivalent of formal training in education, public health, healthcare administration, or organizational development, usually in the form of a related major as part of a Bachelor’s Degree program.
2) Possesses an intermediate understanding of learning and development, including all standard variations of practices commonly acquired through at least 2 years of dedicated work in the healthcare industry.
3) Possesses at least 2 years of experience working in a healthcare organization.

Licenses & Certifications

1) Professional certification in training, facilitation, coaching, instructional design, LMS administration, or organizational development required.

Knowledge, Skills & Abilities

1) Experience working with community health centers, healthcare organizations, public health agencies, educational institutions, or nonprofit associations.
2) Experience developing curricula and educational materials.
3) Experience administering learning management systems or online learning platforms.
4) Prepares more complex documents in Microsoft Word, including creating tables, charts, graphs and other elements.
5) Uses Microsoft Excel to analyze data, including the use of formulas, functions, lookup tables and other standard spreadsheet elements.
6) Possesses advanced virtual meeting management skills including hosting webinars for more than 50 people, managing hybrid meetings with both virtual and live participants, and troubleshooting connectivity, sound, and video issues in a classroom or training room environment.
7) Develops sophisticated presentations in Microsoft PowerPoint, including the use of embedded objects, transitions, and other elements.
8) Has advanced administrative capabilities in learning management systems and can independently identify appropriate solutions for the organization’s LMS needs. Can plan, implement, and manage the use of the LMS system and can train others on how to use and administer the LMS.
9) Knowledge of adult learning principles, instructional design, and workforce development strategies.
10) Knowledge of adult learning theory and training methodologies.
11) Strong facilitation and public speaking skills.
12) Ability to develop engaging educational content for diverse audiences.
13) Excellent written and verbal communication skills.
14) Strong relationship-building and stakeholder engagement skills.
15) Ability to manage multiple projects and competing priorities.
16) Strong attention to detail and follow-through.
17) Ability to work independently while contributing effectively as part of a collaborative team.
18) Commitment to advancing workforce development and healthcare access across Arizona's community health centers.

Telecommuting and Travel

This position is required to be on-site at least two days per work week.
This position also requires regular travel throughout Arizona and the ability to operate a motor vehicle and maintain a valid driver's license.

Physical Demands

AACHC is committed to creating a safe and inclusive work environment and will provide reasonable accommodations as necessary to perform the essential functions of the position.

Work is performed primarily in a climate-controlled office setting with extended periods of stationary work and frequent use of office technology requiring the ability to perform tasks using a computer, printer, and telephone. The employee is required to communicate information and ideas so others will understand and must be able to exchange accurate information and interpret directions in a timely and correct manner.

The employee is required to move about inside the office to access file cabinets, office machinery, meeting spaces, and training locations. This position also requires regular travel throughout Arizona and the ability to operate a motor vehicle and maintain a valid driver's license.

The employee must be able to transport, move, and set up training and event materials, supplies, and equipment; occasionally lift and carry materials weighing up to 30 pounds; and participate in training demonstrations and instructional activities. The position may require prolonged periods of standing, walking, bending, stooping, kneeling, and reaching while facilitating training programs, conducting hands-on instruction, or supporting conferences and events.