Training Specialist (Admissions)

The Training Specialist (Admissions) is responsible for designing, delivering, and evaluating comprehensive training programs for both onboarding new Admissions Representatives and upskilling veteran staff. This role works closely with leadership to identify skill gaps, monitor performance metrics, and conduct continuous call coaching to ensure high conversions, regulatory compliance, and service excellence.

Responsibilities:

• Updates and maintains the training materials according to specific updates/changes and in collaboration with other Training Specialists.
• Identifies training needs and creates trainings targeted to those
• Delivers individual and group training
• Monitors conversion reports
• Conducts call coaching of admissions team and provides feedback; including certification process
• Collaborates with the Directors of Admission on strengths and opportunities of admissions representatives
• Develops training curricula that meet instructional goals and objectives.
• Formulates training outlines and determines instructional methods, utilizing knowledge of specified training needs and effectiveness of such methods as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops.
• Selects or develops training aids, including training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works.
• Coordinates or performs administrative functions necessary to deliver and document training programs.
• Evaluates effectiveness of training and development programs and utilizes relevant evaluation data to revise or recommend changes in instructional objectives and methods.
• Performs miscellaneous job-related duties as assigned.

Position Qualifications & Requirements

• At least 5 years of directly related experience in training, coaching, instructional design, or admissions operations.
• Bachelor’s degree preferred.

Key Knowledge, Skills, and Abilities (KSAs)

• Facilitation & Coaching: Advanced teaching, public speaking, and small/large group facilitation skills, with an adaptable coaching style to match varying experience levels.
• Instructional Design: Proven ability to assess learning needs, define instructional objectives, and design complete training programs from inception to evaluation.
• Communication: Exceptional interpersonal and verbal/written communication skills, with a demonstrated ability to work effectively within diverse, multicultural environments.
• Organization & Logistics: Strong organizational and project management skills with high attention to detail.
• Analytics & Performance Tracking: Ability to analyze metrics, conversion rates, and call quality data to drive actionable performance improvements.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities, and activities may change at any time with or without notice.

The expected salary range for this position is between $55,000 and $65,000k. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training, licensure and certifications, market factors, departmental budgets, and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements.

Benefits:

Escoffier offers a robust suite of benefits, including:

• Medical, dental, vision, life, voluntary life, and disability insurance
• 401(k) Retirement Program with an employer match
• Enhanced Employee Assistance Program
• PTO Program
• 11 paid holidays

Triumph Higher Education LLC and its companies are Equal Opportunity Employers. The company does not discriminate on the basis of race, religion, color, gender, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Triumph Higher Education LLC and its affiliates are Drug-Free Workplaces.