Transaction Management Supervisor

Overview Looking for a career with purpose and reward? At LoanCare we help customers every day with what is for many their largest and most personal financial transaction: the purchase of their home. With the mission to simplify the complex with empathy and insight, we are constantly innovating and are a top provider in the mortgage services industry as a result. We are actively seeking to fill the role of Transaction Management Supervisor. Our ideal candidate enjoys working with clients, both internal and external, eager to learn and maximize results, is detail oriented and driven to meet tight deadlines in a fast-paced environment. Background in the mortgage or real estate industry is a plus. If this sounds like you, and you are ready for a career and not just your next job, apply today! Responsibilities • Supervise, coach, mentor and develop team responsible for the project management of inbound and outbound servicing transfers, ensuring procedures are followed, standards are met, and operational issues are addressed effectively and efficiently • Complete and deliver performance reviews • Manage transfer pipeline and assign work (transfers) to team members • Measure and report on employee performance and work output • Oversee transfers ensuring team is delivering work product timely, effectively, and efficiently • Develop and maintain reporting on transfer status and issues for management • Ensure that department meets/exceeds established metrics and SLA standards • Participate / lead meetings with clients, transferors and internal parties as needed • Act as initial point of escalation for team members • Maintain and update policies and procedures as necessary • Communicate promptly to other Servicing Departments on matters related to inbound servicing transfer transfers • Research and promptly close process gaps once identified • Train or coordinate training of existing and new staff as needed • Evaluate the loan transfer processes to ensure adequate timelines are established/met and transfers are successfully completed • Maintain and improve knowledge of LoanCare mortgage products, line of business requirements and related field content/definitions in the servicing platform to facilitate servicing transfers effectively • Collaborate with internal lines of business for process improvement opportunities and implement changes as needed • Supervise coordination of data mapping session(s), including but not limited to agenda and tracking open items through completion • Supervise pre and post inbound transfer data transfer in coordination with internal and external parties • Establish and maintain transaction management procedures outlining process, including timelines, task lists, project plans, department roles, and responsibilities • In collaboration with internal resources, maintain Servicing Transfer Instructions and update regularly as directed by management • Develop process for and maintain post transfer Lessons Learned; evaluating the results of the transfer project and identify all positive aspects and opportunities; working with management to make effective changes • Manage / lead department projects • All other duties as assigned Qualifications • High School Diploma or equivalent required • 5+ years of experience in mortgage servicing and/or loan transfer or an equivalent combination of education and experience • 2+ years of supervisory experience • 2+ project management experience • Advanced proficiency in Microsoft Office applications (e.g., Excel, Access, and Word) required • Excellent verbal and written communications skills • Excellent client relations and presentation skills • Excellent problem-solving skills and ability to handle client escalations in a professional manner • Excellent organizational skills and detailed oriented • Ability to coach/train and mentor department staff successfully • Ability to communicate professionally/effectively in writing, in person, and virtually with all levels within the organization and external clients/third parties • Ability to work collaboratively with peers, company managers, and customers to attain common goals Total Rewards LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include: Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance Time Off: Paid holidays, vacation, and sick leave Retirement & Investment: Fidelity National Financial matching 401(k) and employee stock purchase plans Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being Employee Recognition: Programs that celebrate achievements and milestones Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth. Compensation Range: $58,700-98,600 annually. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience. Build Your Future with LoanCare® At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration. Here, you’ll find: A culture that helps you thrive, with resources and support to fuel your growth Flexibility to work remotely, while staying connected through virtual engagement Opportunities to make a real impact in an industry that touches millions of lives If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team. About Remote Employment We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS WHO WE ARE About us …LoanCare is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1.8 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law. WORK CONDITIONS Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary.Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. EQUAL EMPLOYMENT OPPORTUNITY LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.