Transformation Office, Business Success Lead

Transformation Office, Business Success Lead

About Citco The market leader. The premier provider. The best in the business. At Citco, we’ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we’ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.

About the Team & Business Line:

Transformation Office strives to create a consistent ability to standardize and optimize our organization at all times. By bringing together subject matter expertise across process, platform and line of business, we provide clear direction and governance to change, positioning Citco to continually evolve & scale to the changing market dynamics, to our business demands and to our client needs. As a core member of our Transformation Office, you will be working with some of the industry’s most accomplished professionals to deliver the most effective and efficient solutions for our clients and our business. The Business Success Lead is a senior role responsible for ensuring portfolio delivery is aligned to strategic objectives and generates measurable value. Acting as the primary interface between delivery teams and stakeholders — including executive leadership and end users — this role drives prioritization, performance, and continuous improvement across the portfolio

Your Role: General

• Oversee the roll-out of large-scale business transformation initiatives within the assigned portfolio, focusing on scalable solutions that can be leveraged across products and lines of business.

• Collaborate with other Business Success Leads to ensure cross-dependencies and hand-offs are known and managed.

• Create & deliver professional updates and compelling storytelling tailored to internal and external senior leadership teams. Strategic Alignment

• Ensure all portfolio activity directly supports business objectives and strategic goals

• Continuously validate that team efforts translate into tangible business value

• Challenge and re-prioritise work that no longer serves strategic intent Stakeholder Management

• Serve as the primary point of contact for all portfolio-related stakeholder engagement

• Manage relationships across all levels, including executive sponsors and end users

• Drive stakeholder engagement and comms to build understanding, readiness, and commitment to change across diverse teams and leadership layers within a complex, multi-value stream environment

• Communicate progress clearly and consistently; proactively manage expectations and gather feedback Value Maximisation

• Drive prioritisation of resources toward highest-value initiatives based on ROI, client impact, and strategic importance

• Make and support decisions to stop or deprioritise work that delivers insufficient value

• Maintain a clear focus on outcomes over outputs Resource & Dependency Coordination

• Orchestrate cross-functional resource planning, ensuring efficient and effective delivery

• Identify and manage dependencies, conflicts, and integration points across teams and functions Change Management & Adoption

• Lead change management and adoption planning across the portfolio, ensuring digital and operational changes are embedded effectively and deliver intended outcomes at value stream level

• Establish adoption metrics and feedback mechanisms to track change effectiveness, surface resistance early and enable data-driven course correction throughout the delivery lifecycle Performance & Continuous Improvement

• Define, track, and report on key business metrics and portfolio KPIs

• Use data and insights to drive a culture of continuous improvement

• Identify opportunities to enhance delivery effectiveness and business outcomes Risk & Issue Management

• Maintain accurate and timely documentation of risks and issues

• Develop and communicate mitigation strategies to relevant stakeholders

• Escalate appropriately and ensure risks are actively managed, not just recorded Team Management

• Lead and mentor team members to foster a culture of innovation, collaboration, and continuous improvement with Transformation Office.

• Motivate people by creating a high-performance environment that is both challenging and exciting.

• Manage and oversee staffing requirements, coordinate and oversee staffing, hiring, coaching and development of team members.

About You:

• 15+ years of industry experience.

• Professional Certificate, Bachelor, Master level degree

• Relevant project management certification (e.g. PRINCE2, PMP etc)

• Proven experience in portfolio, programme, or business relationship management

• Strong stakeholder engagement skills, including at executive level

• Commercially minded with a strong understanding of value delivery and ROI

• Analytical approach to performance measurement and decision-making

• Experience working cross-functionally in a complex, matrixed organisation

• Experienced in leading business transformation initiatives essential

• Strong understanding of technology trends and their application in industry

• Strategic mindset with the ability to translate business goals into actionable plans

• Excellent leadership and team management skills

• Excellent communication, influencing, and facilitation skills

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect. Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.