Transitions & Vendor Management Analyst

Come Join an Inclusive Team

The Transitions & Vendor Management Analyst is an experienced, technology-savvy individual contributor who serves as the hands-on technology enablement specialist for a team within EBS, that will be primarily focused on transitions, Vendor governance and performance management for Business Process Outsourcing (BPO) vendors & their operations
This role combines an understanding of outsourcing or shared services governance, performance management practices with true enthusiasm for technology and demonstrable practical experience in automating solutions. Technology capability must be evidenced by delivered solutions and a clear explanation of personal contribution, design choices and measurable results—not familiarity with tools or certifications alone.
The role will leverage technology to improve how EBS teams will track vendor performance, coordinates governance routines, maintain service-catalogs, acts on billing validation, scope-changes and BPO-vendor related reporting across all EBS operations. This role requires close collaboration with Transitions & Vendor Governance Leader, E2E Enterprise Process Owners (EPOs), Procurement, DT, and external BPO partners.
This role will complement the team by executing operational vendor management and providing hands-on application development, data integration, reporting and automation capability, while supporting recurring governance and vendor-management activities. It enables transition readiness, handover and ongoing service oversight rather than leading full transition workstreams or replacing the accountability of transition, process or contract owners.

A Day in the Life

Automation, AI and Continuous Improvements:

• Leverage data, AI capabilities, digital skillsets or other digital solutions to automate BPO performance monitoring, BPO vendor governance processes to improve efficiency, effectiveness and reduce manual work in transformation programs.
• Identify and prioritize technology-enabled improvements to the BPO governance, transition and vendor-management processes, translating business needs into practical automation solutions.
• Support assessment, prioritization and implementation of outsourcing partners' AI, automation and process-enhancement proposals.
• Partner with IT, EBS Process Excellence & automation teams, EPOs and operational leaders to ensure alignment with BPO contractual framework and LYB IT standards, controls and process best practices.
• Lead end-to-end design, test and delivery of practical automation solutions using technology such as Power Apps, Power Automate, SharePoint, PowerBI data visualization to achieve team goals.
• Proactively explore and evaluate new automation and approved AI capabilities, demonstrating curiosity and enthusiasm for technology through practical prototypes and improvements.
• Share reusable solutions and knowledge with the team, applying new tools where they deliver measurable value to vendor governance, billing and reporting.

BPO Performance Management & Governance:

• Monitor and track BPO performance through agreed metrics, ensuring service delivery is measured, reported, and aligned to contractual requirements.
• Coordinate and facilitate monthly, quarterly, and ad hoc governance meetings between outsourcing partners and internal stakeholders, including agenda preparation, materials, notes, action tracking, and escalation follow-up.
• Support LYB and BPO teams in performance and governance reporting framework by providing innovative dashboards, status reports and digital report visualizations solutions to support leadership visibility and decision-making.
• Help maintain existing BPO governance structures, review their effectiveness regularly, and support recommended improvements that strengthen control and decision-making.
• Support, partner and collaborate with end-to-end process teams / EPO’s and EBS Process Excellence teams in the design and definition of new KPIs, SLAs and/or Operating Level Agreements (OLAs) across EBS and retained organization and/or with outsourced partners, ensuring clear ownership of defined metrics.
• Support supplier benchmarking, onboarding, ramp-up, contract renewal, exit, or transfer activities by coordinating data, documentation, and follow-up actions.
• Interact regularly with outsourcing partners and operational teams to foster strong working relationships, leadership engagement, and improved client service delivery.
• Support compliance with contractual obligations, governance standards, service catalogs, and agreed roles and responsibilities.
• Track adherence SLA’ and KPI’s targets, including visibility into transformation and innovation-improvement commitments across governed vendors.

BPO Vendor Governance Oversight:

• Support BPO outsourced vendors' financial cost analysis, monthly billing reviews, rate adherence and internal reporting on vendor financial performance.
• Support annual budgeting and financial cost management activities for outsourced service partners, as needed.
• Coordinate cross-functional stakeholders such as Procurement, Enterprise Process Owners (EPOs), and external BPO partners to support change orders, Scope expansions and any contractual changes impacting rate cards, FTEs, COLA adjustments, transformation and any other BPO related charges.
• Maintain BPO service catalogs as additional work transitions into EBS, ensuring governance and ownership records remain current.
• Structure and maintain searchable digital service-catalog and scope records, linking BPO services to relevant performance metrics, reports and approved scope changes.
• Help remove grey areas in ownership, process alignment, and transition handoffs across process streams, regions, and global process owners where vendor scope is impacted.
• Support regular benchmarking of BPO costs and performance against internal EBS metrics and industry standards and track required follow-up actions.

You Bring This Value

Must have:

• Bachelor’s degree is required, preferably in IT, Accounting & Finance, Economics, Business Administration or related field; any other advanced degree is an advantage.
• Typically, 3 to 5 years of experience in automation, data consolidation, project coordination.
• Prior work experience in roles related to BPO Outsourcing, enterprise shared services, or cross-functional transformation programs, vendor performance/ management support, process improvement or similar roles.
• Experience supporting governance routines, KPI and SLA reporting, meeting coordination, billing validation, service-catalog maintenance, or scope tracking.
• Experience working in a global, dynamic, and deadline-driven environment.
• Languages English, additional language preferred.
• Demonstrable experience with Microsoft Power Platform, Power Apps, Power Automate, SharePoint, Power BI, Data modelling and DAX, with personal responsibility for requirements, design, build, testing, deployment and ongoing support.
• Working proficiency in Excel, PowerPoint, Power Query and Word is also required.

Other skills:

• Ability to work independently with minimal supervision and appropriate guidance while maintaining integrity and confidentiality.
• Strong coordination, organization, and follow-through skills with attention to detail and the ability to manage multiple priorities.
• Good analytical capability and comfort working with data, trackers, dashboards, and reporting outputs with the ability to turn data into clear reporting updates for leadership decision making and governance forums.
• Commitment to continuously learning and applying automation and AI tools to improve ways of working.
• Strong communication and stakeholder-partnering skills, with the ability to work across functions and with external vendors.
• Good understanding of project-management tools, governance routines, and structured documentation practices.
• Good understanding of end-to-end business processes and shared-services environments.
• Good understanding of how vendor governance connects to transitions, service scope, and operating-model execution within shared services.
• Ability to leverage KPI’s, SLA’s, Billing, and scope data to measure and compare performance, monitoring and vendor-governance decisions.
• Strong coordination of recurring governance routines, action follow-up, and cross-functional communication across internal and external stakeholders.
• Ability to maintain accurate vendor, governance, and reporting artifacts including logs, trackers, service catalogs, billing records, and meeting materials.
• Ability to identify recurring issues, process gaps, and data inconsistencies, and support practical follow-up actions.

Competencies

What We Offer

We offer an environment where we encourage personal and professional growth and where you will be rewarded for your performance and results. You will have the possibility to work with specialist on all fields to develop innovative solutions and to extend your national and international network. In addition, we offer you a competitive salary and benefits package.
The Company's Global Remote Work Policy allows eligible employees the option to work up to three days a week from home. LyondellBasell is committed to advancing diversity, equity & inclusion (DEI) to ensure a positive experience for all employees.

Application & Contact
Please send us your resume via the application button.
If you would like to learn more, please feel free to contact Anna Cichocka, HR Advisor at anna.cichocka@lyondellbasell.com