Travel Agent

Company Description Mezwalah I مزوله is a destination management company specializing in tailored travel solutions with a focus on high-quality service. The team designs seamless, multi-destination itineraries across Saudi Arabia and international locations, serving individual and group travelers. Mezwalah partners with trusted suppliers to offer integrated services, including accommodations, transport, and curated experiences. The company values professionalism, attention to detail, and a customer-centric approach, creating memorable journeys for clients from diverse backgrounds.
Role Description The Travel Agent is a full-time, remote role responsible for planning and coordinating travel services for individual and corporate clients. Day-to-day tasks include handling reservations for flights, hotels, tours, and car rentals, managing changes and cancellations, and ensuring accurate travel documentation. The role involves advising clients on destinations, itineraries, and travel options, while optimizing costs and ensuring a smooth customer experience. The Travel Agent will respond to inquiries via phone, email, and messaging platforms, maintain detailed records in booking systems, and collaborate with internal teams and external partners to deliver comprehensive travel arrangements. The position also includes promoting services, identifying upselling and cross-selling opportunities, and contributing to sales targets.
Qualifications

• Candidates should possess strong skills in Reservations and Travel Arrangements, including end-to-end itinerary planning and booking management.
• Candidates should possess excellent Customer Service skills, with a focus on responsiveness, problem-solving, and client satisfaction.
• Candidates should possess practical experience in Car Rental coordination, including vehicle selection, booking, and policy understanding.
• Candidates should possess Sales skills, including upselling, cross-selling, and working toward revenue and conversion goals.
• Familiarity with travel booking systems and GDS platforms (e.g., Amadeus, Sabre, Galileo) is highly beneficial.
• Strong written and verbal communication skills in English; Arabic proficiency is an advantage.
• Ability to work independently in a remote environment, manage multiple tasks, and maintain accuracy under time constraints.
• Previous experience as a Travel Agent or in a related travel/tourism role is preferred; relevant certifications or a degree in tourism, hospitality, or business are a plus.