Travel Agent - Amadeus Specialist

Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet. We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation. Summary : As a GDS Specialist at Exotica’s Flight Operations team, you are responsible for helping our travel operations teams with daily tasks. Be a part of a team where you will: Handle and support Travel Operations tasks (Flights changes, Cancellations request, Refunds process). Manage, escalate and follow-up of GDS issues and cases. Dealing with negotiated rates and advanced refunds in GDS. Working directly with our land suppliers for a pre & post-bookings requested. Handle ARC PED procedures, including review, ownership of ticketing/reporting errors, and accurate close of the sales period. Support customers in destination with emergency issues using different contact channels Provide occasional administrative office support tasks, including assistance with office correspondence, cheque processing and day-to-day operational coordination when required. Fluent communication in English (additional language like French/Spanish are considered). Strong knowledge of Amadeus / GDS. Proven experience dealing with negotiate fares and commissions in GDS. ARC certified Ability to plan, multi-task and manage time effectively. Residency in Houston or its surroundings is a must. Preferred Qualifications: A minimum of 2 years experience in Customer support in the Travel industry, preferably including flights Proven record in fast-growing environments Strong communication and customer-focused skills. Adaptability, problem-solving and fast-learning attitude Competitive compensation package in line with job responsibilities and experience. Travel packages at reduced prices! And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization! Join Exoticca and play a pivotal role in creating life milestones through unforgettable travel experiences! This is your opportunity to shape the future of a dynamic and innovative travel brand on a global scale. Exoticca is an equal opportunity employer. Diversity and inclusiveness are our core. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under European, country, or local law. #LI-Hybrid