Travel Operations Coordinator - English plus Polish or German or Portuguese or Mandarin

Are you the master of juggling tasks and making sure everything runs smoothly? Do you have a passion for organization with a dash of wanderlust? We're looking for a Operations Coordinator to join our travel team and help us keep the wheels turning on unforgettable journeys. If you're ready to be the behind-the-scenes hero of adventure, this role is calling your name!

This is an entry-level job that suits polish, german, portuguese and mandarin speakers who want to kick off their career in tourism. This is a hybrid position with required on-site office presence.

This are fixed contract roles until September 2027, with the possibility of reviewing further opportunities depending on business needs.

*We have several open positions: one requires just English, the rest require a second language. So, if you are just an English speaker but have a strong desire to work in tourism, this job may be suitable for you as well.

What you will be doing:

• Support senior team members in delivering operational excellence of our tour itineraries and packages.
• Coordinating logistics and booking accommodations, transport, and activities etc.
• To be in contact with the Tour Leader during the tour on a regular basis to make further adjustments in the program if needed and solve all problems.
• To double check, get the final travel documents ready and send them to the client.
• Assist with client’s inquiries, providing information and support as needed.
• Cross check data across systems to ensure quotes have been updated correctly
• Support with data entry needs of the team across the operational cycle
• Responsible for administrative changes as directed by the TL
• Monitor if payment conditions are respected, and/or that invoices are accurate and/or on time. Will report eventual delays to the DM/supervisor or TL.
• Provide support and/or cover for other departments when needed.
• Emergency phone
• Engage in on-the-job training to understand tour operations and industry standards.
• Actively participate in learning opportunities to broaden knowledge of travel logistics

Who you are:

• English Proficiency

• Portuguese, German, Polish or Mandarin as a second language

• Passion for the travel and tourism industry.

• Strong organizational skills and attention to detail.

• Excellent communication and interpersonal abilities.

• Relevant education or coursework is a plus.

• Specific language skills may be required depending on market.

• You have a high level of written and spoken English.

• Good computer skills and fluency with Microsoft office package

• Common sense