Travel Operations Specialist (インバウンド旅行手配)

Position: Operations Specialist

Start Date: Immediate

Pay:¥250,000 - ¥350,000 per month

Job type: Contractor or Employee

Location: Remote (Looking for candidates in the Tokyo Greater Area, Kansai, Kanazawa, Hiroshima)

About Japan World Tours

Japan World Tours is a Canadian-owned DMC in its early growth phase. Specializing in bespoke private tours and small group experiences in Japan for discerning travellers from North America. We operate as a global remote team that values autonomy, creativity, and professional execution.　

Learn more: https://japanworldtours.jp/

Role Overview

Key Responsibilities

Depending on your experience and preferences, you are welcome to take on challenges outside of Operations, such as in Guiding and Sales.

Operations & Coordination

• In close collaboration with our sales team, make reservations for all the components of our clients travel itinerary such as accommodation, transportation, guides, experiences, restaurants, event tickets and more.
• Build and maintain relationships with existing suppliers; source and negotiate with new ones
• Handle tour expense reconciliation and back-office tasks

Guest Experience & Support

• Provide dedicated support and solve problems during a guest's trip.

Qualifications

• 2+ years of experience in operations at an inbound travel business, including experience in coordinating group tours.
• Business-level Japanese and English
• Exceptionally organized, detail-oriented, and able to remain calm under pressure.
• Highly proficient in Google Workspace and CRM/SaaS platforms with the ability to quickly adapt to new technologies.
• Deep understanding of Japanese travel logistics and a passion for high-end hospitality.
• Must have a valid working visa for Japan.

• French proficiency is an asset
• Certified Travel Service Supervisor(旅行業務取扱管理者資格) is an asset
• Experience in Sales is an asset

Benefits & Compensation

• Work Environment: Flexible, fully remote-friendly environment with a global team.
• Growth: Meaningful opportunities to lead business development and operational workflows in an expanding company.

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• フレックスタイム制・フルリモート
• 多国籍でオープンな環境： カナダ人、日本人、フランス人、マダガスカル人などが在籍。
• 日常的に英語を活かせる職場です。
• ご経験やご希望に応じて、営業やガイドなど、他の領域にもチャレンジできます。

勤務時間:

• 正社員の場合: 週40h、月160hを基本とするフレックス制. コアタイム9:00〜15:00
• 業務委託の場合:週3日〜、月100hなどの短時間勤務も可能です。ご相談ください。