Travel Support Representative (German C1) – Remote in Greece

Location: Remote (Work from anywhere in Greece)

Contract: Full-Time, Indefinite / Long-Term

Language: German (C1/Native) + English (B2+)

Training Start Date: 23/10/2026

About the Project

Join one of the world's leading online travel platforms, relied upon by millions of travelers worldwide to book flights, hotels, and holiday packages.

As a German-Speaking Travel Support Specialist, you will be the trusted voice guiding travelers through every step of their journey—before, during, and after their trips. If you love travel, problem-solving, and providing world-class customer service in a dynamic, international team, this role is for you!

What You Will Do

As the first point of contact for international travelers, you will deliver top-tier support via phone, email, and live chat.

Your core responsibilities will include:

• Assisting travelers with flight, hotel, and package bookings, modifications, and cancellations.
• Resolving inquiries regarding refunds, payment clarifications, and billing.
• Managing travel-related issues and delivering effective service recovery with empathy and speed.
• Supporting travel partners and extranet accounts with listing and reservation queries.
• Responding to customer reviews and general destination inquiries.
• Handling interactions primarily in German, with English overflow (volume varies based on daily demand). English is also used for internal tools, systems, and team communication.

What We Are Looking For

• German: Fluent to native-level (C1 minimum) — strong written and verbal communication skills.
• English: B2+ proficiency (required for training, internal tools, and English-speaking overflow contacts).
• Customer-centric mindset with empathy, active listening, and strong problem-solving skills.
• Comfort working in a fast-paced, digital environment with multiple tools and screens.
• Flexibility to work rotational shifts covering operational service hours (Monday to Sunday, 08:00 – 00:00).
• EU/EEA citizenship or a valid work permit for Greece.

Compensation & Benefits

• Base Salary: €1,300 gross / month (14 salaries per year under Greek labor law).
• Performance Bonus: Up to 10% of monthly gross salary based on achievable KPIs.
• Meal Allowance: Up to €100 / month via Edenred Ticket Restaurant card.
• Paid Onboarding: 15 days of comprehensive, fully paid training on travel reservation systems, customer scenarios, and tools.
• Work from Home Flexibility: Work remotely from anywhere in Greece with provided equipment/support.
• Health & Wellness: Private health insurance coverage + exclusive corporate employee discounts.
• Personal Development: Free online Greek language courses and internal career mobility opportunities.
• Culture: Certified Great Place to Work company with a diverse, inclusive, and international community.

Relocation Support to Greece

Relocating from abroad? We have you covered with two flexible options:

• Option 1: Full Relocation Package
  • Paid flight ticket to Greece
  • 2 weeks of paid hotel accommodation upon arrival
  • Real estate agency fees covered to help you find your permanent apartment
• Option 2: Flexible Relocation Package
  • €250 relocation allowance
  • Real estate agency fees covered to secure your new home

Simple & Fast Hiring Process

1. Application Submission: Apply with your up-to-date CV in English.
2. Language Assessment: Quick online evaluation (German & English).
3. Interview Round: Video call with our recruitment team.
4. Final Offer & Welcome to the Team!