Triage Officer

Do you want your work to make a difference for NSW?
Working to the protect the state’s environment and heritage.

• Internal expression of interest
• Temporary full-time up to 1 October 2027. Part-time applications will be considered.
• Office location upon negotiation across NSW, hybrid working supported
• Salary relative to experience, and ranges from $119,292 to $134,587 + super

As a Triage Officer within the Biodiversity and Heritage Regulator, you will play a critical role in assessing reports received through the Environment Line and identifying potential breaches of environmental and heritage legislation. The position is responsible for undertaking desktop assessments using a range of information sources, including GIS, imagery, databases and other intelligence tools, to determine the priority of reported matters.

You will apply risk assessment methodologies and make recommendations that support consistent and timely regulatory decision-making. The role also involves collaborating closely with internal stakeholders, escalating complex or high-risk matters where required, maintaining accurate records, and contributing to continuous improvement of triage processes and tools.

This is an exciting opportunity for someone who enjoys analysing information, solving complex problems, making sound judgements, and contributing to environmental and heritage protection outcomes across New South Wales.

About You

You’re a detail-oriented and analytical professional with a strong interest in environmental compliance and regulation. You enjoy working with complex information, assessing risk and making well-reasoned decisions that support fair and effective regulatory outcomes.

You are comfortable working both independently and collaboratively, you can manage your own workload within broader program priorities while exercising sound judgement about when to escalate complex or high-risk matters. Your ability to analyse information, apply structured assessment frameworks and document clear findings enables informed decision-making.

You are an effective communicator who can prepare clear and concise reports, explain complex issues, and work collaboratively with a wide range of stakeholders. You thrive in a fast-paced environment, balancing competing priorities while maintaining attention to detail and delivering high-quality outcomes.

You are confident using technology and information systems to support decision-making and have experience working within legislative, policy or regulatory frameworks. Ideally, you will have experience with Geographical Information Systems (GIS), such as ArcGIS or QGIS, and undertaking environmental assessments or similar analytical assessment work.

Most importantly, you are committed to integrity, accountability and customer service, and you are motivated by the opportunity to contribute to effective regulatory outcomes that protect NSW's environment and heritage.

Key knowledge and experience

• Experience using Geographical Information Systems such as ArcGIS.
• Experience in undertaking environmental assessments

Essential requirements

• A satisfactory Criminal History Check

For more information read the full Role Description: Triage Officer CPHR EO8

Participation in the NSW Biodiversity Offsets Scheme (BOS)

Please read the Biodiversity Offsets Scheme Protocol to understand if it applies to your circumstances. All applicants for this role and new employees with an existing defined interest in the BOS will be required to disclose their personal (or a close family member’s) participation to ensure potential conflict of interests are declared and managed appropriately.

To Apply

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident, or hold a valid Australian working Visa for the duration of the appointment.

Applications close: Sunday, 18 October 2026 at 11:55PM.

Should you require further information about the role please contact Leah De Bastos via Leah.Debastos@dcceew.nsw.gov.au or on 02 6650 7152.

Looking for more information or assistance in applying?

• Our commitment to a diverse and inclusive workplace.
• How we encourage and support people with disability
• Information and adjustments for individual needs for the recruitment process and the workplace.

If you require an adjustment for your application process, please contact our Talent Acquisition Team by emailing dcceew.ta@dpie.nsw.gov.au or contacting Vithiya Yogarajah on 02 9995 5011 (please mention reference number 553370).

If you are an Aboriginal or Torres Strait Islander use our Aboriginal applicants guide to assist with applying for roles or our Aboriginal Career pathways team at AEX@dcceew.nsw.gov.au for a yarn.

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