Trip Specialist

Target Start Date: January 5, 2027

Application Deadline: December 4, 2026

**For consideration, applicants must live/relocate to the state of Massachusetts or within commutable distance to our Cambridge, MA office. Enjoy the flexibility of working from home on Fridays, while collaborating in the office from Monday through Thursday.

The Opportunity

Trip Specialists (TSs) are obsessed with customer satisfaction and thrive in a fast-paced, dynamic environment. You’ll field calls as well as research, resolve and manage traveler inquiries and issues that require follow-up in an enthusiastic, compassionate, and timely manner.

• You will maintain the primary ownership for assigned traveler cases, resolving them in a timely, efficient manner that exceeds customers’ expectations while meeting company goals
• You will identify and implement opportunities to enhance a customer’s experience prior to departure while ensuring travelers' satisfaction and furthering brand loyalty to EF Ultimate Break
• You will be the voice of EF Ultimate Break for our customers, passionate and professional about delivering the best possible customer experience
• You will provide traveler support through email, text, and phone communication, to prepare travelers for their unique tour experience after booking and while on tour
• You are known for your keen attention to detail, strong organizational skills, and creative approach to problem-solving
• You consistently demonstrate a positive attitude in approaching challenging situations
• You are eager to take the lead, use all the tools at your disposal and not stop until a customer is happy
• You will collaborate with our Tour Director community across the world in preparing travelers for their tour and continuing support while they are traveling
• You seek out ways to be proactive in preparing travelers and looking for surprise and delight opportunities at every step of their journey
• You will review traveler feedback and address concerns to help influence continued travel and/or improve our future offerings

Who We Are Looking For

• You have 2-3 years of customer service experience
• You continuously juggle and prioritize tasks and work efficiently under pressure, you love crossing things off your to do list and once that’s done you look for more
• You are excited to stay on top of your tasks with minimal supervision
• You are solutions-oriented and a self-starter
• You recognize great customer service, and you strive to provide it each day
• You are passionate about travel and are energized by helping others see the world
• You are excited to help every customer plan towards an inspiring and life-changing adventure
• An influencer and a natural networker who loves talking to people
• Someone who believes no question is too silly
• Above and beyond is the only way you do things
• You want to be part of a team that motivates and inspires you

Schedule & Hours

Monday through Friday--

• 9:00 AM–5:30 PM two days a week
• 10:30 AM–7:00 PM three days a week
• Plus shared rotating Saturday coverage (typically 1–2 Saturdays a quarter)

Why you’ll love working here: Perks, Benefits, and more!

This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.

In addition, you can expect:

• Commitment to professional growth: robust monthly calendar of trainings and workshops
• Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
• Exciting business travel opportunities
• 25% company match on your 401(k) contributions
• Market-leading medical, dental and vision coverage, along with options for life and disability insurance, accident and hospital insurance, legal and pet insurance
• Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
• Access to fertility care and family-building support
• Wellness benefits including a yearly fitness reimbursement
• Frequent social and learning events, including access to our employee-run resource groups
• Robust Employee Assistance Program
• Tenure-based sabbatical eligibility
• EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)
• Discounts at local venues and businesses
• In-Office Work Policy: Amazing offices designed to match the caliber of the people who work there, plus the flexibility of working from on Fridays
• Compensation: First-year on-target earnings of $50,000 with opportunity of some overtime and $5-10,000 bonus potential