Trust & Safety Specialist III-GST

Role Details

Location: San Pedro Sula or Tegucigalpa
Work Arrangement: Hybrid
Type of Support: Email support
Contract Duration: Temporary - 90 days

About Us
Crescendo is the AI-native customer experience platform built to run a company’s entire CX operation in one connected system. We bring together customer support, workforce management, quality, and knowledge, with specialized AI agents doing the work and people guiding it.
Over the past year, AI-handled volume on our platform grew 600%. Brands like Grindr, Headspace, and Nothing Bundt Cakes trust Crescendo, and Newsweek recognized us as a 2026 AI Impact Awards winner.
Our mission is to deliver exceptional customer experiences that propel organizations, combining an AI-native CX platform with CX expertise to deepen trust and drive business impact. Join us and help shape what comes next.

The Role

Make a meaningful impact by helping protect children and create a safer online community.

As a Child Safety Specialist, you’ll play an important role in protecting minors by identifying, reviewing, and reporting content that involves child exploitation or abuse. You’ll help uphold platform safety standards by applying child safety policies, investigating sensitive escalations, and ensuring that appropriate reports are submitted to the relevant organizations and authorities.

In this role, you’ll become a subject matter expert in child safety policies, using sound judgment, attention to detail, and cultural awareness to assess reported content and user activity. You’ll independently review a high volume of cases through internal systems, carefully evaluating each item and documenting your findings to support effective investigations and timely action.

Your work will contribute to a safer, more authentic, and inclusive digital environment—helping protect vulnerable individuals and making a real difference in the online community.

Important Role Consideration

This position requires reviewing sensitive and potentially disturbing content as part of its daily responsibilities. This may include material involving child abuse and exploitation, bestiality, sexual assault, torture, and murder. Candidates must be fully aware of this exposure and be comfortable performing the responsibilities with professionalism, discretion, and emotional resilience.

What You’ll Do:

• Lead Critical Investigations: Investigate escalated reports involving minor safety and child exploitation, reviewing sensitive imagery, video, and text with precision and care.

• Coordinate with Law Enforcement & NCMEC: Use hashing technology to report illegal content to NCMEC and preserve evidence for law enforcement inquiries.

• Act as a Subject Matter Expert: Advise Moderation, CX, and Legal teams on high-priority escalations and complex edge cases.

• Shape Policy & Tools: Identify policy grey areas, surface safety trends in monthly business reviews, and partner with Engineering to improve detection tools.

• Uphold Operational Excellence: Maintain detailed case documentation, onboard new hires, and conduct peer quality assurance audits.

What We're Looking for:

• Experience & Resilience: 1+ years in Trust & Safety or content moderation, with proven resilience and willingness to review graphic, offensive, and child sexual abuse material (CSAM).

• Mission Alignment: Commitment to protecting minors, supporting the LGBTQ+ community, and upholding digital safety and justice.

• Integrity & Discretion: Absolute dedication to confidentiality, professional ethics, and secure data handling.

• Operational Execution: Highly organized, detail-oriented, and able to make rapid, high-volume decisions independently in a fast-paced app environment.

• Technical Agility: Tech- and mobile-savvy, quick to adopt new internal tools and workflows. (Bonus: Experience with NCMEC reporting and Tech Coalition industry classification systems).

• Top-Tier Total Rewards: A competitive base salary complemented by premium, full-spectrum medical, dental, and vision coverage from day one.

• True Work-Life Autonomy: Real flexibility with hybrid work arrangements and generous paid time off to recharge whenever you need it.

• Investment in Your Future: Clear career pathways, sponsored professional development, and daily collaboration with brilliant, mission-driven teams across the globe.

• Holistic Well-being: A people-first culture that genuinely values you—complete with guided, at-home fitness and posture programs designed for desk-based roles.

  Company Culture

  Proudly certified as a Great Place to Work®, our culture combines an AI-first mindset with an environment where top talent thrives. Our core values define our operational standard and give us our edge. They set the bar for how we execute, innovate, and partner with the world's leading brands.

  • Care for Others: Empathy drives high performance. When our teams and partners thrive, the operational mission succeeds.
  • Embrace Growth: Curiosity fuels progress. Take calculated risks, sharpen your technical and operational edge, and push boundaries.
  • Manifest Trust: Trust is our primary currency. Earn it through execution, protect it fiercely, and build seamless collaboration.
  • Take Ownership: Act with extreme accountability and integrity. Decisive action drives lasting impact.
  • Be Humble: Humility unlocks better ideas. Listen actively, elevate collective intelligence, and maintain a continuous learning mindset.

  Crescendo is an equal-opportunity workplace. We champion diversity, inclusion, equity, and belonging as core pillars of how we operate. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other legally protected status. Qualified applicants with criminal histories will also be considered in a manner consistent with legal requirements.

  We are committed to full inclusion. If you require reasonable accommodations to participate in the application or interview process, please contact us at careers@crescendo.ai.

  
  Privacy Notice

  Crescendo is committed to protecting your personal data. By submitting your application, you consent to the processing and storage of your information for recruitment and hiring purposes. To learn more about our data protection standards and your rights, please visit our Privacy Center here.

  
  

Company Culture

Proudly certified as a Great Place to Work®, our culture combines an AI-first mindset with an environment where top talent thrives. Our core values define our operational standard and give us our edge. They set the bar for how we execute, innovate, and partner with the world's leading brands.

• Care for Others: Empathy drives high performance. When our teams and partners thrive, the operational mission succeeds.
• Embrace Growth: Curiosity fuels progress. Take calculated risks, sharpen your technical and operational edge, and push boundaries.
• Manifest Trust: Trust is our primary currency. Earn it through execution, protect it fiercely, and build seamless collaboration.
• Take Ownership: Act with extreme accountability and integrity. Decisive action drives lasting impact.
• Be Humble: Humility unlocks better ideas. Listen actively, elevate collective intelligence, and maintain a continuous learning mindset.

Crescendo is an equal-opportunity workplace. We champion diversity, inclusion, equity, and belonging as core pillars of how we operate. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other legally protected status. Qualified applicants with criminal histories will also be considered in a manner consistent with legal requirements.

We are committed to full inclusion. If you require reasonable accommodations to participate in the application or interview process, please contact us at careers@crescendo.ai.

Privacy Notice

Crescendo is committed to protecting your personal data. By submitting your application, you consent to the processing and storage of your information for recruitment and hiring purposes. To learn more about our data protection standards and your rights, please visit our Privacy Center here.