Turf Project Coordinator - Customer Care

Job Title

Position Overview:

Inclusive of all Turf product orders within Shaw, Project Coordinator I annually manage a large volume of Custom Turf and running line turf orders from the product specifications to the installation ensuring complete satisfaction. The Turf Project Coordinator I is expected to manage many projects and our call center-based orders that are either custom styles or running line products from inception to beyond delivery. Turf product orders include both roll and sundry products.

Responsibilities:

• Acquire full ownership of turf orders and/or interactions based on assigned responsibilities advancing each step of the supply chain through to delivery and customer satisfaction.

• Build and retain positive business relationships while completing projects on time.

• Serve as a single point of contact for assigned turf orders for customers and other entities involved.

• Act as a liaison between Customer Service, Customers, Operation team, Sales, Logistics, Sourcing, Production Planning and Manufacturing.

• Engage and leverage business partners and key stakeholders to strategically make decisions that are in the best interest of the company and customer.

• Maintain a high level of workflow and keen multitasking skill to persevere through all channels necessary to retain customer satisfaction during projects.

• Analyze inventory forecasting needs in evaluating and improving order position.

• Emulate Shaw’s core values of Honesty, Integrity and Passion at all times.

• Collaborate with team members to ensure continuous improvement of orders during short- and long-term absences.

Position Requirements:

• High School Diploma/GED required.

• Experience: One year of experience in a Business-to-business (B2B) customer support or customer operations experience, ideally involving order management, account support, logistics, billing, scheduling, or cross-functional issue resolution.

• Experience: Proficiency in Shaw Order Entry and Order Modification

• Must have a strong work ethic and sound work habits: ability to work with internal/external customers in a professional manner

• Ability to work overtime or weekends as required by business needs.

• Ability to train and work remotely.

• Proficiency in Microsoft suite required, specifically Excel and Word.

Preference:

• Associate degree or higher preferred.

• Working knowledge Shaw Online Live, ShawNow, salesforce.com, Smartsheet, and/or Glink,

Competencies

• Manage Work
• Communicate Effectively
• Build Customer Satisfaction
• Initiate Action

Remote Worker Requirements:

• It will be the responsibility of the At Home Agent to provide a:
• Associates must be able to provide Reliable High-Speed Internet Connection in wall/router (not wireless) to access Shaw Systems while working from home. Minimum Speed 25mbps/Download; 10mbps/Upload without data limits or restrictions.
• Associates should have a defined workspace to conduct business with office furniture that meets ergonomic needs. Workspace should be located in an area away from sounds that compromise the customer experience to allow for a professional atmosphere.
• Customer Service Associates are expected to be available to work during times of inclement weather and emergencies, be open to mandatory overtime, and schedule changes.

Hours: 8:00 AM – 5:00 PM

Location: Remote

Salary Grade: N07

Work Shift

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