Your Native Teacher is looking for a Tutor Operations & Quality Manager to take full ownership of the quality, performance, development, recruitment, and capacity of our tutor network.
This is not simply a recruitment or administrative role.
We are looking for someone who understands what excellent teaching looks like, can coach and develop educators, can identify performance issues early, and at the same time has the operational mindset to ensure that our tutor network can consistently support student demand.
You will be responsible for the entire tutor journey — from identifying hiring needs and selecting the right educators, through onboarding, training and ongoing quality management, to performance improvement and offboarding when necessary.
What you’ll be responsible for
Tutor Recruitment & Selection
You will manage the end-to-end tutor recruitment process, including:
The goal is not simply to hire more tutors, but to consistently bring the right tutors into the team.
Tutor Capacity & Availability Management
You will maintain a clear overview of tutor capacity across the business and ensure we have sufficient availability to support current and expected student demand.
This includes:
You should be comfortable working with data and using it to make operational decisions.
Tutor Onboarding
You will ensure every new tutor is fully prepared before beginning to teach students.
You will own and continuously improve the tutor onboarding process, including:
A tutor should never start teaching without clearly understanding what is expected of them.
Training, Coaching & Tutor Development
Tutor development will be a major part of your role.
You will:
We are looking for someone who enjoys helping educators become better at what they do — while also being comfortable having difficult performance conversations when necessary.
Teaching Quality & Quality Assurance
You will be responsible for maintaining consistently high teaching standards across the tutor network.
This includes:
Quality management should be proactive — not something that begins only after a student complains.
Tutor Performance Management
You will maintain a clear understanding of how individual tutors are performing.
You will monitor areas such as:
Where performance issues arise, you will be expected to investigate the root cause, provide coaching, agree on clear next steps, monitor improvement and escalate when necessary.
Tutor Experience & Retention
You will act as a key point of contact for the tutor team and will:
Tutor Issues, Complaints & Escalations
When an issue involves a tutor, you will take ownership of investigating and resolving it.
This may include:
You should be able to remain fair and objective, understand both sides of a situation and make decisions that protect both the student experience and the standards of the company.
Tutor Offboarding
When a tutor leaves the team — voluntarily or due to performance — you will ensure the transition is properly managed.
This includes coordinating student handovers, ensuring upcoming lessons are handled, documenting departure reasons and helping minimize disruption to students.
Who we’re looking for
We are particularly interested in candidates who combine education experience with strong people and operational skills.
Ideally, you have:
Experience as an Academic Coordinator, Teacher Trainer, Head Teacher, Director of Studies, Academic Manager, Education Operations Manager or similar role would be particularly relevant.
Experience in an EdTech, online education or language-learning company would be a strong advantage.
What success looks like in this role
You will succeed in this position if:
Most importantly, you will treat the tutor network as something you own, rather than a collection of individual administrative tasks.
About Us
Your Native Teacher is an online education company providing personalized one-to-one and small-group lessons to students across multiple languages and academic subjects.
We work with a distributed team of tutors and students and combine personalized education with technology, structured operations and a strong focus on the student experience.
As we continue to grow, maintaining a high-quality, reliable and scalable tutor network is one of our most important priorities.
Role details
Manager Quality Operations
Lavipharm
Technical Project Manager
Ai2cyber
Front-End Developer
Dotsoft SA
Senior Google Ads Media Buyer — Demand Gen & Display (Advertorial / Comparison Funnels)
Ad-Lab
Freelance Website Developer (WordPress + AI Site Building)
Kapetan Greece
Azure DevOps Engineer - Remote
All European Careers