UCaaS Implementation Engineer

Our client is a US-based technology services company specialising in enterprise voice, unified communications (UCaaS), and cloud contact center (CCaaS) solutions.

They are seeking a UCaaS Implementation Engineer to join their growing professional services team, supporting US-based customers with the implementation, configuration, and troubleshooting of enterprise voice and contact center solutions.


Key Responsibilities

• Implement, configure, and troubleshoot enterprise voice and cloud communications solutions.
• Support deployments and implementations of UCaaS and contact center platforms.
• Configure and troubleshoot SIP trunking, Session Border Controllers (SBCs), and VoIP connectivity.
• Implement and configure contact center solutions, including call routing and call flows.
• Diagnose and resolve network connectivity, Quality of Service (QoS), and voice-related technical issues.
• Work directly with US-based customers on technical implementations, troubleshooting, and support.
• Prepare technical documentation and implementation records.
• Collaborate with US-based professional services and engineering teams to deliver customer projects.
  

Requirements

• Hands-on experience implementing enterprise voice, VoIP, UCaaS, or contact center solutions.
• Technical experience with SIP trunking, SBC configuration, VoIP troubleshooting, and/or network QoS.
• Experience with enterprise communications platforms such as Cisco, Avaya, Genesys, NICE, Zoom Phone, Zoom Contact Center, or similar technologies.
• Understanding of contact center implementations, IVR, call routing, and call-flow configuration.
• Experience in customer-facing technical implementation, deployment, or professional services.
• Strong technical troubleshooting, problem-solving, and documentation skills.
• Excellent English communication skills, with the ability to work directly with US-based customers and technical teams.
  

Preferred Qualifications

• Hands-on implementation experience with Zoom Phone or Zoom Contact Center.
• Experience delivering enterprise voice or contact center implementations in a professional services or systems integration environment.
• Experience working with international customers on technical implementation projects.

Work Setup

• 100% remote
• Night shift