UCM Engineer

Role: UCM Engineer Location: Remote Work Emp Type: Contract (C2C/W2) Interview: Phone/Skype § UCM engineers who have experience managing and troubleshooting Ribbon SBCs. ( experience with Oracle and Ribbon SBCs is a plus ) but Ribbon SBC is a gap we are trying to close. Ribbon Session Border Controllers ( SBC ) § Analyze, configure, and troubleshoot networks with mixed media and protocols. § Effectively create and utilize lab setups to duplicate and solve problems, validate planned changes to software and hardware design. § Provide remote troubleshooting support to resolve UC related issues § Follow-through on all UC Incident tickets assigned to your bin and their resolution § Engage PS and TAC for assistance on RMAs and complex issues support § Coordinate field services as needed for onsite support § Follow the defined communication procedures for incident updates § Strictly adhere to processes related to tickets update with meaningful and correct notes § Respond to network management system alarms according to established processes § Priority support for identified key customer functionalities and escalations § Effectively work with cross-functional teams to resolve major customer issues. § Drive for continuous learning, results orientation, and teamwork. § Work on developing automations and scripts that allow you to work faster and more efficiently § Help improve overall team quality by automating repetitive tasks and changes on the infrastructure § UCM engineers who have experience managing and troubleshooting Ribbon SBCs. ( experience with Oracle and Ribbon SBCs is a plus ) but Ribbon SBC is a gap we are trying to close. Ribbon Session Border Controllers ( SBC ) § Basic understanding of Cisco IP telephony Network Infrastructure. § Good knowledge of voice protocols SIP, MGCP, H.323, SCCP, ISDN § Basic understanding of various logs and traces from Collaboration products CUCM, CUC, CUCM IM&P, gateways. § Good understanding of various APIs, SDKs and protocols used for automation: AXL, REST, SOAP § Ability to write scripts / programs in at least one language for example: Python, Java, Perl § Ability to troubleshoot collaboration solutions covering multiple products and features under and drive incidents towards resolution § Able to identify problems, acquire ownership and deliver solutions at a high level of customer satisfaction. § Excellent written and verbal communication, interpersonal and presentation skills. § Proven planning, prioritization, and organization skills § ITIL Foundation level knowledge All your information will be kept confidential according to EEO guidelines.