Qwoted is a global professional network connecting media brands with PR experts and small businesses. As we continue to grow in the UK, we are looking for a Media Success Associate to support our Head of UK Media Success in building strong relationships with journalists, driving platform adoption, and delivering a high-quality experience for media users.
This role is ideal for someone who enjoys external communication, relationship building, and helping users succeed. You will support outreach efforts, engage directly with journalists and media professionals, respond to questions and issues, and help drive ongoing adoption of the Qwoted platform in the UK market.
You will help support efforts to expand Qwoted’s media user base and ensure journalists have a smooth and valuable experience on the platform. Success in this role will be measured not just by activity, but by improving the quality and effectiveness of journalist interactions on the platform.
Responsibilities
Support the Head of UK Media Success with day-to-day execution across outreach, engagement, and user support
Conduct high-volume outreach to journalists and media professionals across the UK including cold calling and cold emailing
Build and maintain relationships with reporters, editors, and other media contacts
Serve as a first point of contact for journalist and media user questions, troubleshooting, and support needs
Help onboard new media users and encourage adoption of the Qwoted platform as part of their day-to-day workflow
Assist with platform demonstrations and follow-up for interested media contacts
Monitor and triage inbound requests, escalating urgent or sensitive issues when needed
Identify, review, and surface high-quality expert responses to support UK journalists using the Qwoted platform
Help ensure Source Requests receive strong, relevant responses by monitoring activity and proactively step in where Source
Requests are underperforming to help improve outcomes
Assist in curating and highlighting the most useful expert contributions to improve journalist experience
Track outreach activity, user engagement, and support trends
Assist with reporting on key performance indicators including outreach activity, demos, signups, source requests, and ongoing usage
Help improve processes and identify opportunities to strengthen the media user experience in the UK market
What we are looking for
1 to 2 years of experience in journalism, PR, communications, media relations, customer support, or a related field
Familiarity with how journalists work and an understanding of newsroom pace, deadlines, and expectations
Experience reviewing or working with expert commentary, quotes, or contributed content is a plus
Confidence communicating with reporters and media professionals
Comfort with high-volume outreach and managing multiple conversations at once
Strong written and verbal communication skills
Highly organized with strong attention to detail
Able to work independently while also collaborating closely with internal teams
Proactive, resourceful, and service-oriented
Interested in media, storytelling, and helping users get value from a platform
Experience with email outreach, customer-facing support, or platform onboarding is a plus
Entrepreneurial spirit with the ability to self-manage time and work independently.