Underwriting Assistant II

Under direct supervision, learns the technical aspects of various Commercial auto tasks and other supporting responsibilities of an UA II.

***This is a remote position. You will be required to go into the office twice a week if you reside within 50 miles of an office. Please note this policy is subject to change.

Responsibilities:

• Accurately enter required data into various systems (Compass, NMWB, iUW, Policy View, Property Workstation, CCO, @Work, etc.) to produce Policy Issuance, Endorsement, Premium Audit and Cancellation tasks while utilizing critical thinking skills to ensure accuracy and precision.
• Develop expertise in all necessary rules, coverages, forms, fill-ins and source materials related to Commercial Auto and Close Out tasks this team supports.
• Serve as a reliable and dependable primary point of contact and subject matter expert for offshore vendor support regarding all team tasks, consistently being available to promptly assist with vendor questions and needs.
• Train offshore vendors on systems, workflows, and procedures, providing clear explanations of processes and ongoing support as required daily.
• Collaborate regularly with other teams and departments on complex transactions.
• Respond to questions, conduct research, and resolve issues as needed.
• Navigate and utilize Form Zilla and the Knowledge Center to process work independently.
• Create and update procedures and job aids within the Knowledge Center to streamline workflows and improve ease of processing.
• Utilize good judgment, critical thinking, and the ability to respond quickly and accurately when evaluating and executing processes.
• Operate multiple systems simultaneously in a fast-paced, high-productivity environment, demonstrating strong attention to detail and accuracy.

• Minimum of one year of experience in the Commercial Auto line of business.
• Strong proficiency with PC-based systems and applications, including Microsoft Office, Excel, Teams and other data management platforms.
• Excellent verbal, written, and reading communication skills.
• Reliable, dependable, and available to support vendor inquiries as needed.
• Experience in coaching and effectively communicating processes to offshore vendor teams.
• Strong critical thinking skills and sound judgment; able to assess processes and respond quickly and accurately.