US Physical Therapy Clinic Coordinator - PH (Remote)

Description Overview: Snapscale is seeking a highly skilled Healthcare Virtual Assistant / US Clinic Coordinator to work in a remote setup , supporting day-to-day operations of a US based Physical Therapy account. This role plays a critical part in ensuring a seamless patient experience through accurate coordination, communication, and clinical administrative support. The ideal candidate must have strong experience in U.S. healthcare processes, with a mandatory background in Physical Therapy clinic accounts , and the ability to manage multiple clinical and administrative tasks efficiently in a remote environment. Key Responsibilities: Verify patient benefits and insurance coverage with accuracy and timeliness Reactivate past patients and maintain engagement through consistent follow-ups Handle inbound calls and assist patients with inquiries in a professional and empathetic manner Conduct appointment confirmations, reminders, and outbound follow-ups Schedule and reschedule patient appointments efficiently Maintain and update patient records using EMR systems Perform medical chart scrubbing to ensure data accuracy and completeness Process and manage prior authorizations in accordance with payer and clinic guidelines Handle prescription refills in compliance with clinic protocols Audit laboratory results and follow up on missing or pending reports Monitor and support virtual clinic workflows and coordination tasks Perks: Health Maintenance Organization (HMO) Competitive pay Government-mandated benefits 13th month pay Night differential pay Internet allowance Perfect attendance bonus Yearly salary increase Opportunities for career growth and development Requirements Minimum 6 months to 1 year of hands-on experience in a Physical Therapy clinic account (required) Experience working with U.S.-based clinics and/or health insurance providers Experience in EMR/EHR systems, insurance verification, patient coordination, and inbound call handling Experience in medical chart scrubbing and prior authorization processing Experience in refill processing, lab result auditing, and follow-up coordination Medical billing and coding experience is an advantage Strong written and verbal English communication skills Highly organized, detail-oriented, and self-motivated Must have a stable internet connection and a dedicated quiet workspace for remote work