User Researcher (SC Cleared)

User Researcher (SC Cleared) | Remote (Must be UK based)

Contract Details

Active SC Clearance Required

£510 per day (Inside IR35)

Remote

UK Government / Public Sector

Initial contract until March 2027 with a strong likelihood of extension beyond 12 months.

We're looking for an experienced SC Cleared User Researcher to join a major UK Government digital transformation programme. Working within a multidisciplinary Agile team, you'll play a key role in shaping and improving public-facing digital services by uncovering user needs, behaviours and pain points, ensuring services are accessible, evidence-led and user-centred.

What you'll be doing

• Planning and delivering user research across the full-service lifecycle, from Discovery through to Live.
• Conducting qualitative and quantitative research including user interviews, usability testing, surveys, workshops and contextual research.
• Analysing research findings and translating them into actionable insights that influence product and service decisions.
• Collaborating with Product Managers, Service Designers, Interaction Designers, Business Analysts and technical teams.
• Supporting GDS service assessments and championing user-centred design best practices.
• Ensuring research is inclusive, accessible and representative of diverse user groups.

What we're looking for

• Active SC Clearance.
• Proven experience as a User Researcher within UK Government, central government or wider public sector programmes.
• Strong understanding of GDS Service Standards and GOV.UK delivery principles.
• Expertise in interviews, usability testing, moderated research and insight generation.
• Experience working within Agile, multidisciplinary delivery teams.
• Excellent stakeholder management and communication skills.
• A passion for using research to improve services and drive better outcomes for users.

If you're an SC Cleared User Researcher with public sector experience and a strong track record of delivering research against GDS standards, we'd love to hear from you.