User Support Representative

About Us ​ Migo is a cloud-based platform that enables companies to offer credit to their consumer and small business customers. Leveraging proprietary datasets, Migo builds ML algorithms to assess credit risk, and then offers credit lines to the companies’ customers. This credit line can be used to make purchases from a merchant or to withdraw cash without the need for point-of-sale hardware or plastic cards. Because of our proprietary data and innovative technical solutions, Migo is able to extend credit to underbanked customers who credit bureaus do not typically cover ​ Job Description This is a remote position. As a User Experience Representative at Migo, you will report directly to the User Experience Supervisor. You will be responsible for receiving incoming calls from customers and answering questions, receiving complaints and troubleshooting to find a resolution. You will be responsible for ensuring that those who call the helpline are properly supported with accurate information and timely first contact resolution. Key Responsibilities: Respond to inbound calls, providing timely support and detailed information to customers Document interactions accurately in our CRM (Zoho) Identify and report product anomalies and recurring issues to supervisors Ensure excellent customer experience across channels, adhering to quality assurance standards Resolve issues promptly, escalating complex matters to relevant teams Provide regular customer updates until issues are resolved Collaborate with the inbound team to minimise abandoned calls Perform additional tasks as assigned by the User Support Supervisor ​ Requirements 0-1 year work experience Excellent typing skills (speed and accuracy) Strong written and oral communication skills with proper grammar Effective listening and analytical skills Good time management and multitasking abilities Ability to collaborate with others and maintain positive relationships Work Structure and Ideal Candidate Profile: Flexible about working hours: 8 hours/day (with 1-hour break), anytime between 8am-8pm, depending on shift schedule Available to work 5 days/week, including potential weekends and public holidays Willing to adapt to night shifts, if required in future Possesses 1-6 months of customer service experience in a structured call center environment Recent NYSC graduates are encouraged to apply.