UX Designer

We are seeking a UX Designer to manage and coordinate user-centered processes—including planning, exploration, ideation, creation, and evaluation—to develop or improve services, products, or environments. The role contributes to product and service objectives by addressing user needs and usage contexts, while implementing enhancements in alignment with the policies, procedures, and guidelines established by management.

Responsibilities

• Conduct SWOT analysis, gap analysis, and benchmarking
• Develop task mapping, Jobs-to-be-Done (JTBD), user task stories, and flowcharts
• Identify process pain points and map opportunities
• Build user journeys, experience maps, service blueprints, ecosystem definitions, and strategy development for services, products, or initiatives
• Define insight mapping, points of view, and "How Might We" statements
• Create value proposition canvases, service value propositions, service ecosystems, and vision definitions
• Lead co-creation and ideation sessions, including visualization, idea canvases and matrices, evaluation/innovation matrices, design criteria matrices (MoSCoW, MAYA), future narratives, and investment readiness assessment
• Produce storyboards, concept tutorials, experience principles, service pillars, and touchpoint briefs
• Design service/experience prototypes, role-playing scenarios, business model canvases, and mapping of offerings/touchpoints
• Develop service roadmaps, service specifications, and customer engagement plans and models
• Apply understanding of data visualization components and dashboard language

Requirements

• 3 to 5 years of experience in UX design
• Expertise in stakeholder mapping, client interviews, interview guides, problem statements, ecosystem maps, purpose canvases, and success metrics
• Proficiency in user research methods such as in-depth interviews, surveys, contextual inquiry, and usability testing
• Skills in developing user profiles, group interviews, shadowing, service safaris, focus groups, diary/camera studies, and role-playing
• Capability to guide email surveys, intercept surveys, and service data analysis
• Knowledge of information architecture to organize and structure content within websites or applications
• Background in creating mental model maps, mind maps, empathy maps, proto-personas, personas, and persona canvases
• Understanding of design systems, interaction documentation, and branding
• Familiarity with developing low-, medium-, and high-fidelity prototypes using Figma, applying responsive design principles
• Proficiency in Figma, Mural, Miro, FigJam, and whiteboarding tools
• Familiarity with Office software including Word, Excel, PowerPoint, Teams, Outlook, and Forms
• Knowledge of Optimal Workshop, Maze, Hotjar, Jira, and Confluence
• Strong interpersonal communication, group coordination, leadership, and negotiation skills
• Agile mindset with the ability to foster agility within the team
• Business acumen with active contribution to product vision

Hybrid in Ecuador: Quito