UX Designer

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

The UX Designer leads user-centred design activities across the product lifecycle, conducting user research, creating wireframes and prototypes, and iteratively validating solutions with users to deliver intuitive, effective business applications.

Key Responsibilities May Include:

• Collaborate on all aspects of design with development architect, product managers and engineers, collaborating on user experience planning with development architect
• Design and craft pixel-perfect interfaces with a high attention to detail
• Work closely with developers to ensure designs are built to required specifications
• Create wireframes, prototypes, and mock-ups to visualize and test design concepts.
• Collaborate with product managers and developers to ensure design feasibility and implementation.
• Conduct usability testing and gather feedback to iterate and improve designs.
• Advocate for user-cantered design principles and champion the user experience throughout the organization.
• Contribute to the ongoing development and improvement of UX design methods, practice and playbook

Role:

• The UX Designer is responsible for shaping the end-to-end user experience across the BSAS platform, a suite of three interconnected applications that enable internal teams to manage, track, and derive value from smart asset data. The role combines user research, interaction design, visual design, and design system governance to create intuitive, scalable, and consistent experiences across the BSAS ecosystem.
• Working closely with Product Owners, business stakeholders, architects, engineers, and end users, the UX Designer translates complex business and operational requirements into user-centered solutions that drive adoption, efficiency, and customer satisfaction.

Key Responsibilities:

• Lead UX activities throughout the product lifecycle, from discovery through delivery and continuous improvement.
• Conduct user research to understand user needs, pain points, workflows, and opportunities across the BSAS platform.
• Create user journeys, personas, process maps, wireframes, prototypes, and high-fidelity designs.
• Design seamless experiences across multiple applications while maintaining consistency and usability.
• Collaborate closely with Product Owners, architects, engineers, and business stakeholders to define and validate solutions.
• Ensure designs are aligned with business objectives, technical constraints, accessibility standards, design system, and user needs.
• Champion user-centered design principles and advocate for the voice of the user throughout product development.
• Establish and maintain UX standards, patterns, and design system components to support a consistent user experience across BSAS applications.
• Partner with development teams during implementation to ensure design intent is accurately delivered.
• Consult with other product teams and UX designers to maintain consistency and avoid divergence of UX solutions across products.
• Work with the Central Design System Team to contribute new UX components and patterns. Play a role in identifying and prioritising design system requirements.
• Collaborate with fellow UX Designers, developers, Central Design System Team and product owners to evolve our ways of working. (with a particular focus on the role of AI and other tools to automate delivery and drive efficiencies.

Core Activities & Deliverables:

• Plan and execute user research activities including interviews, surveys, usability testing, and research output analysis.
• Develop personas, user journeys and workflow diagrams.
• Create low-fidelity wireframes, interactive prototypes, and high-fidelity mockups.
• Conduct iterative design validation with users and stakeholders to refine solutions.
• Collaborate with Product Owners to define feature requirements and prioritize UX improvements.
• Create and maintain reusable UI components and design documentation.
• Contribute to and govern the companywide Design System, ensuring consistency across applications.
• Analyse user behavior and feedback to identify opportunities for continuous product improvement.
• Use AI to create coded prototypes.
• Assess design ideas and outputs created by other product team members. Provide expert analysis and advice on how to optimise for user experience and other compliance aspects.

Qualifications & Skills:

• Degree in UX Design, Human-Computer Interaction (HCI), Interaction Design, Product Design, Digital Design, Computer Science, or related field.
• Strong understanding of User-Centered Design (UCD) and Design Thinking methodologies.
• Up-to-date knowledge of current UX/UI trends, emerging design patterns, accessibility standards, and best practices, with the ability to apply them appropriately within enterprise applications.
• Familiarity with front-end technologies such as HTML, CSS, and JavaScript is advantageous.
• Experience with one or more design tools such as Figma, Adobe Suite, Sketch, Zeplin, Marvel, InVision, Photoshop, Illustrator, InDesign, Fireworks etc.
• undefined

Experience: Proven experience designing B2B web-based enterprise software or complex business applications.Demonstrated success delivering user-centered solutions from concept through implementation.Experience conducting user research and usability testing and translating findings into actionable design improvements.Strong portfolio showcasing UX processes, interaction design, visual design, and problem-solving capabilities.Experience collaborating within cross-functional product teams in fast-paced delivery environments.Experience working within Agile product delivery environments.Experience of using and contributing to design systems.Experience of using AI and associated tools.

Success Measures: The UX Designer will be successful by:Improving user satisfaction and platform adoption across BSAS applications.Delivering intuitive and consistent user experiences across the platform ecosystem.Reducing user effort and process complexity through design.Increasing design maturity through scalable design systems and UX governance.Building strong partnerships with product, engineering, and business stakeholders to ensure user needs remain at the center of decision-making.

Remote Type

Hybrid Remote

Skills to succeed in the role

Accessibility Standards, Adaptability, Advocacy, Empathy, Experimentation, Information Architectures, Interaction Design, Process Optimization, Stakeholder Communications, Taking Ownership, Teamwork, Understand Customers, User Experience (UX)

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.

About Us

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model, for available positions.