Validation Specialist - Customer Team

Are you looking for a new challenge? Fancy helping us shape the future of motor insurance? Prima could be the place for you. Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where we’ve quickly become the number one online motor insurance provider. In fact, we’re trusted by over 5 million drivers. And now we’re expanding to help millions more drivers in the UK and Spain. To help fuel that growth, we need a Validation Specialist to join our Customer Care team. This role will focus on carrying out detailed validation checks, supporting our fraud prevention efforts, and ensuring accuracy in line with market best practice. You will work closely with both the Customer Care and Underwriting teams, with particular focus on complex validations that require a high level of accuracy and judgement. Excited to make an impact? Here are the details What you'll do Conduct validation checks on a wide range of documents and policies, ensuring data accuracy against internal systems Using tools to identify document fraud and flag cases when relevant Handle inbound enquiries and conduct outbound calls with customers as part of the validation process, providing clear explanations and ensuring a positive customer experience Record and track validation outcomes with precision and in compliance with procedures Escalate potential fraud cases in line with agreed processes Collaborate with Customer Care and Underwriting to ensure compliance and service consistency Spot trends and highlight opportunities for automation or process improvements Maintain close understanding of our customers and products by occasionally supporting Customer Fulfilment activities (phone, email, live chat) Support colleagues by resolving validation related queries to provide comprehensive responses to customers What we're looking for Previous experience in a customer service or validation operations role within a regulated environment (insurance experience desirable but not essential) Strong attention to detail with an ability to spot discrepancies quickly and accurately Good working knowledge of document handling and validation processes Confidence using digital tools and platforms to manage workload effectively Clear written and verbal communication skills Ability to work independently while collaborating with the wider team Experience in a fraud or compliance setting desirable Why you’ll love it here: We want to make Prima a happy and empowering place to work. So if you decide to join us, you can expect plenty of perks. 🤸 Work Your Way: Enjoy hybrid working, with a mix of home and office days. 🏁 Grow with us: We may move fast at Prima, but we move together. Get access to learning resources, mentorship and a growth plan tailored to you. 🌈 Thrive and perform: Your best work begins when you feel your best. Enjoy private healthcare, gym discounts, wellbeing programs and mental health support. Think you’re a match? Apply now . At Prima, we celebrate uniqueness. If you don’t meet every requirement but are passionate about this role, we still want to hear from you. Innovation thrives on diverse perspectives. Prima is proud to be an equal opportunity employer. Need accommodations during the process? Email us at [email protected]. Let’s build the future of insurance, together.