Veeva CRM, Senior Manager - Organizational Change Management (OCM) - Remote, United States

At Slipstream Life Sciences we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.

Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.

Veeva CRM | Enterprise Transformation | Life Sciences

About the Role

The Senior Manager, Organizational Change Management (OCM) will be part of the Strategy & Advisory Services group within Slipstream's Enterprise Transformation practice.

This role will lead organizational change management for complex life sciences transformation programs, with an initial focus on global Veeva CRM implementations and migrations across Commercial, Medical Affairs, Market Access, and related functions.

This role requires direct Veeva experience and prior experience working within the pharmaceutical, biotechnology, or broader life sciences industry. Candidates without both Veeva and life sciences experience will not meet the requirements for this position.

The Senior Manager OCM will own change strategy and execution from early program mobilization through deployment, hyper care, and adoption. This is a hands-on consulting role requiring someone who understands both the complexities of enterprise change and the unique operating, compliance, and stakeholder environment of life sciences organizations.

The successful candidate will define the change strategy while personally leading key client interactions, workshops, executive communications, change assessments, training strategies, and adoption activities.

In addition to client delivery, the Senior Manager OCM will help build Slipstream's broader OCM capability, including methodologies, reusable assets, proposal development, estimation, and solutioning for new opportunities.

Responsibilities

• Own end-to-end organizational change management strategy and delivery for global Veeva CRM implementation, migration, and transformation programs spanning multiple business units, regions, and countries.
• Develop and maintain an integrated change plan covering stakeholder engagement, change impacts, communications, training, organizational readiness, adoption, and post-go-live reinforcement aligned to the overall implementation roadmap.
• Translate Veeva technology, process, data, and operating-model changes into clear role-level impacts and actionable change, communications, training, and adoption interventions.
• Conduct change impact, readiness, and gap assessments across life sciences stakeholder groups, including field sales representatives, key account managers, MSLs, front-line managers, Market Access, Marketing, IT, and Compliance.
• Perform stakeholder segmentation and develop sponsor and change-network strategies. Coach executive sponsors, regional leaders, managers, and local change champions to effectively lead their organizations through change.
• Anticipate and manage resistance across geographically and culturally diverse teams, adapting approaches to local operating norms, languages, organizational structures, and works-council or labor requirements.
• Design role-based learning and enablement strategies for Veeva-enabled business processes, including train-the-trainer models, instructor-led and digital learning, in-app guidance, job aids, and structured post-go-live reinforcement.
• Define and baseline adoption, readiness, and value-realization metrics. Develop dashboards and reporting mechanisms to identify adoption gaps and drive targeted corrective actions.
• Partner closely with program leadership, Commercial and Medical business teams, functional leads, technical teams, data migration, testing, cutover, validation, and systems integration teams to ensure change activities remain synchronized with the overall transformation.
• Manage the OCM workstream plan, budget, risks, issues, dependencies, deliverables, and status reporting.
• Develop executive-level communications and presentations that clearly articulate change readiness, adoption progress, risks, decisions, and recommended actions.
• Facilitate executive workshops, stakeholder sessions, sponsor coaching, change-network meetings, and train-the-trainer activities with confidence and credibility.
• Support pre-sales and advisory activities, including client assessments, proposal development, OCM solution design, effort estimation, presentations, and oral defenses.
• Help develop and mature Slipstream's OCM methodology, tools, templates, accelerators, and delivery standards across the Enterprise Transformation practice.
• Mentor and provide direction to OCM consultants and other team members supporting transformation programs.
• Work effectively across global time zones and travel to client locations as required by program milestones.

Required Qualifications

Veeva and life sciences experience are required for this position.

• 8+ years of progressive organizational change management, business transformation, or technology transformation experience, including at least 3 years leading OCM workstreams for complex enterprise technology programs.
• Required: Direct, hands-on experience supporting Veeva implementations, migrations, or major transformation programs, including Veeva CRM, Veeva Vault CRM, or a closely related Veeva platform.
• Required: Professional experience within the life sciences industry, specifically pharmaceutical, biotechnology, or a life sciences consulting/services organization supporting pharma or biotech clients.
• Demonstrated understanding of pharma/biotech Commercial and Medical operating models, including field sales, key account management, Medical Affairs/MSLs, Market Access, and Marketing.
• Demonstrated experience leading OCM for CRM implementations or migrations within a life sciences environment.
• Experience leading change across global and multi-region programs, ideally supporting large user populations across North America, EMEA, APAC, LATAM, and/or Japan.
• Demonstrated ability to translate Veeva CRM, process, data, and operating-model changes into role-level impacts and practical change interventions.
• Experience managing complex stakeholder landscapes involving senior client executives, regional and country leadership, functional process owners, IT, Compliance, and implementation partners.
• Consulting or client-facing delivery experience with the ability to independently lead senior client conversations, workshops, presentations, and challenging stakeholder discussions.
• Experience developing change strategies, stakeholder assessments, change impact assessments, communications plans, training strategies, readiness assessments, and adoption plans.
• Experience defining and reporting adoption and readiness metrics and using data to identify adoption issues and drive post-go-live corrective actions.
• Experience working within regulated life sciences environments, with an understanding of documentation, training, compliance, and validation expectations.
• Experience leading change across multicultural and geographically distributed organizations.
• Strong written, verbal, facilitation, and executive presentation skills.
• Bachelor's degree in business, life sciences, organizational psychology, information systems, or a related field.

Preferred Qualifications

• Experience with Veeva Vault CRM migrations or transformations, particularly migrations from legacy Veeva CRM or other CRM platforms.
• Experience with Salesforce Sales Cloud, Salesforce Life Sciences Cloud, Health Cloud, or related technologies in addition to required Veeva experience.
• Experience supporting global CRM migrations from legacy platforms to modern cloud-based CRM platforms.
• Experience simultaneously supporting Commercial, Medical Affairs, and Market Access organizations during a transformation.
• Experience working with client teams and field organizations in Japan.
• Experience with GxP-regulated or validated environments, including change control, SOP updates, training records, and audit readiness.
• Applied experience with structured change methodologies such as Prosci ADKAR, Kotter, or CCMP standards, with the ability to adapt methodology pragmatically to client needs.
• Prosci, CCMP, or equivalent change management certification.
• Experience contributing to consulting proposals, estimates, solution development, and client presentations.
• Additional language capabilities and experience localizing global change programs.

Key Competencies

• Influence and Executive Communication - Builds credibility with senior sponsors and business leaders, influences stakeholders without direct authority, and translates complex transformation issues into clear executive narratives and actionable decisions.
• Hands-On Consulting Leadership - Balances strategic leadership with execution. Willing and able to personally develop key deliverables, facilitate workshops, solve problems, and engage directly with client teams when needed.
• Life Sciences and Veeva Fluency- Understands how Veeva-enabled processes operate within pharmaceutical and biotechnology organizations and can credibly engage Commercial, Medical, Market Access, IT, Compliance, and other stakeholders.
• Cross-Cultural Agility and Field Credibility - Adapts to different cultural norms and decision-making approaches across regions and understands the day-to-day realities of Sales, Medical, Market Access, and other field-facing life sciences roles.
• Structured, Data-Driven Judgment - Breaks ambiguous readiness and adoption challenges into practical plans, uses quantitative and qualitative data to target interventions, and prioritizes activities with the greatest potential impact.
• Facilitation and Coaching - Leads executive workshops, sponsor coaching, stakeholder sessions, change networks, and training activities with confidence, structure, and control of the room.
• Collaboration in Matrixed Teams - Works effectively alongside program management, business, technical, data, validation, and systems integration teams while maintaining clear ownership of change outcomes.
• Resilience and Pragmatism - Remains effective when scope, timelines, organizational priorities, or technology decisions change and applies change methodology where it creates value rather than by rote.
• Quality and Compliance Mindset - Understands the expectations of regulated life sciences organizations and treats documentation, training, traceability, and readiness as integral components of successful transformation.

Benefits

• 401k match
• Comprehensive group health, dental, vision benefits
• Life insurance/LTD
• Discretionary PTO

Slipstream is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream makes hiring decisions based solely on qualifications, merit, and business needs at the time.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.