Vendor Compliance Manager

Academy Fire Life Safety offers national one-stop fire and life safety services through our network of self-perform districts and trusted vendor partners. Our experienced account managers ensure clients across the country receive the same quality service for fire safety systems. We combine unmatched industry knowledge and scale with personal service and accountability.

Join our team with over 80 years in business and two decades serving hundreds of national and regional account customers. Academy Fire offers unparalleled expertise in the management of multi-site fire and life safety protection. Through our customer service centers in New York and California, we provide coverage 24/7, 365 days a year.

Benefits of joining Academy Fire Life Safety

When you join Academy Fire you will receive:

• Competitive compensation
• Pay is on a weekly cycle, every Friday
• Career Advancement Opportunities
• Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
• Company paid short and long-term disability
• Immediately vested in our 401(k) company match
• Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create.
• Exceptional guidance and support from our managers
• Collaborative culture & environment
• Opportunity to work alongside some of the best talent in the fire protection industry

Vendor Compliance Manager

JOB SUMMARY:

The Vendor Compliance Manager ensures our vendor network meets the compliance requirements of our customers so vendors are approved, credentialed, and ready to perform work when and where customers need them. This role manages vendor compliance across third-party platforms such as Avetta, ISNetworld, and Veriforce, as well as customer-specific requirements for insurance, site access, badging, and background checks. The role owns certificate of insurance management for the vendor network, vets vendor trade qualifications, identifies compliant vendors, closes outstanding requirements, and keeps internal teams informed of vendor readiness. Vendor onboarding and any auto-booking adjustments are coordinated through the Vendor Relations Manager team.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Guide vendors through registration, prequalification, and documentation on customer-required compliance platforms (such as Avetta, ISNetworld, and Veriforce), along with customer-specific badging, background check, drug screening, and site training requirements, serving as the primary contact for compliance support.
• Monitor vendor compliance status across all customer programs and proactively address expiring, missing, or incomplete requirements through regular outreach and follow up.
• Review licenses, permits, and other required documentation for completeness and accuracy, and work with vendors, compliance platforms, and customers to resolve compliance gaps.
• Manage certificates of insurance (COIs) for the vendor network, verifying coverage types, limits, additional insured and waiver of subrogation endorsements against contract and customer requirements, tracking expirations, and obtaining renewals before coverage lapses.
• Vet vendor trade qualifications, including licenses, certifications, and technician capabilities, to confirm vendors are qualified to perform the trades and services they are assigned.
• Partner with the Safety team to ensure vendors meet all safety requirements before they are approved for work.
• Maintain a current view of customer compliance requirements and identify vendors able to meet them in needed markets, coordinating onboarding and coverage needs with the Vendor Relations Manager team.
• Maintain accurate compliance records and provide Vivian and internal teams with clear updates on vendor status, outstanding items, and issues that could delay service readiness.
• Maintain engagement with approved vendors ahead of customer site launches and new customer programs, and coordinate readiness with Operations and Vendor Relations. Route vendor onboarding and auto-booking changes through the Vendor Relations Manager team.
• Recommend improvements to vendor compliance processes and standards, and support the rollout of new customer compliance requirements across the vendor network.

ERSONAL COMPETENCIES:

Conducts himself/herself with the highest ethical and moral standards and inspires the same from staff and co-workers.

• Customer Service - provide helpful, courteous, accessible, responsive and knowledgeable support to staff, clients, and others at all times.
• Reliable and consistent in attendance, demeanor and work product.
• Problem Solving - Identifies potential issues, find solutions by looking beyond the obvious, and apply effective methods for solving problems to support the business objectives.
• Strong interpersonal/communication skills; open to thought provoking dialogue to achieve common goals.
• Detailed oriented and demonstrate a high degree of accuracy when performing job duties.

• Ability to work autonomously.

SKILLS:

• Strong follow-through, attention to detail, and proactive problem solving. Clear communication with vendors and internal teams, sound judgment when escalating issues, and the ability to manage competing priorities independently.

REQUIRED EXPERIENCE /QUALIFICATIONS:

Years of Experience: 3-5 years of experience in vendor or contractor compliance, insurance, or risk management, including hands-on review of certificates of insurance

• Education: Bachelor's degree in business, risk management, or a related field preferred, or equivalent experience
• Certification / Licenses: None required. Certifications such as CISR or a similar insurance credential are a plus.
• Technical Skills: Hands-on experience managing contractor compliance on third-party platforms such as Avetta, ISNetworld, or Veriforce is required.
• Technology: Proficiency in Microsoft Office, including Excel for tracking and reporting.

TRAVEL: This position may require approximately 25% travel

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.

We look forward to talking with you about career opportunities with Academy Fire Life Safety.

For consideration, please apply on-line.

Employment with an Equal Opportunity Employer (EOE) including disability/veterans.