Vice President, Ecommerce Client Services
- Salary
- $195K–$240K
- Hiring from
- United States
- Work type
- Remote
- Posted
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ABOUT MPG
Market Performance Group (MPG) is a leading end-to-end, strategy & services omnichannel commerce agency focused on creating the best PATH FORWARD — from market strategy to in-market reality — for today’s fastest-growing consumer packaged goods (CPG) manufacturers. Over the years, we’ve built a strong reputation as a trusted partner and valuable resource to a broad range of companies, from Fortune 500 to Private Equity, in categories that include health & wellness, food & beverage, home and hardlines. We revel in the opportunity to guide our clients on their path forward, building and activating strategies that ensure success. Everything we do is driven by our unrelenting commitment to leverage our deep operational experience, unparalleled omnichannel expertise, and industry relationships to drive performance in today’s dynamic omnichannel marketplace.
At MPG, we value our people and their contributions; they are critical to building the MPG Brand. Our leadership team has significant experience driving topline revenue and bottom-line profit, having held senior operating roles at leading CPG manufacturers and retailers. Our highly regarded, seasoned team of 400+ strategy and commercialization professionals brings strong operational experience and a collaborative approach. All team members are singularly focused on providing clients with pragmatic, real-world market approaches, built on the strong consumer, category and marketplace insights needed to create sustainable, profitable brand growth.
Position Overview
As MPG invests in senior client leadership to deepen client partnerships as we scale, MPG is hiring for the role of Vice President, Ecommerce Client Services, to own ecommerce service delivery, client satisfaction and revenue growth across MPG’s Amazon and Retail Media account teams
You will lead the leaders and teams who manage client relationships day to day, hold the executive relationship on our most important accounts, and be accountable for retention, satisfaction, account growth, and P&L performance. You will also contribute to MPG’s overall agency growth strategy and take part in preparing for and delivering pitches alongside our business development team.
Deep Amazon expertise is essential, whether your depth is in retail and operations, in media, or in both. Hans-on retail media network experience is valued, and expected for candidates whose depth is in media. You will provide strategic guidance and step into the details with the team when needed.
Key Responsibilities
Client Leadership & Revenue Growth
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Own client satisfaction and retention across the account-facing teams, and set the standard for how MPG shows up for every ecommerce client
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Serve as executive sponsor for MPG’s most important ecommerce client relationships, and personally manage a select set of accounts where senior presence matters most.
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Oversee quarterly business reviews, client business plans, and spot risk and opportunity early, stepping in proactively where needed.
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Grow the portfolio by earning renewals, expanded scope, and adoption of MPG capabilities, ensuring account teams act on growth opportunities and turn client needs into proposals, with Finance on scope, pricing, and profitability.
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Manage the portfolio P&L in partnership with Finance, balancing growth, margin, and resourcing.
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Partner with the business development team on pitches and RFP responses, serve as the senior client leader prospects meet, and ensure newly won clients are onboarded smoothly.
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Team Leadership
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Lead a US-based team of 15 to 30 full-time employees, supported by an offshore team, including the senior leaders, directors, and managers responsible for client management.
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Set goals and standards, coach, build succession, and hire as the business grows, with staffing models that keep workloads healthy as we scale.
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Build a culture of ownership, accountability, and client-first thinking, where feedback flows in every direction.
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Invest in career growth through mentoring, clear progression paths, and a pipeline of talent including early-career hires.
Qualifications
- Bachelor’s degree in marketing, communications, public relations, business, or a related field preferred
- 0–3 years of relevant experience, including internships, freelance work, campus organizations, or entry-level roles
- Strong written and verbal communication skills
- Highly organized with excellent attention to detail
- Comfortable managing multiple projects, deadlines, and priorities
- Professional and confident when communicating with clients and creators
- Familiarity with TikTok, Instagram, YouTube, and the broader creator landscape
- Ability to take initiative, solve problems, and ask thoughtful questions
- Collaborative, adaptable, and excited to work in a fast-moving environment
Success in Your First Year
- Success will be measured by business results, supported by the health of our clients and our teams.
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Topline growth and EBITDA performance, for the ecommerce business and for MPG overall.
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Client satisfaction and retention across your portfolio, with a clear view of client health and early action on risk.
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Team satisfaction and retention, with leaders who are developing, aligned, and accountable.
What We’re Looking For
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Experience at the VP or executive level leading client teams and developing leaders, with 8-12+ years in Amazon, ecommerce, and retail media. Agency or managed services experience is preferred, and you understand the pace, client intensity, and commercial realities of agency life.
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P&L management experience strongly preferred, including forecasting, margin management, and resourcing for a client portfolio or business unit.
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Proven client management with brand leadership, including C-suite and VP-level stakeholders. You enjoy client engagement, build trust quickly, and stay close to the client’s business.
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Passion for business development. You enjoy helping win new clients and have helped prepare for and deliver pitches as part of a team. This is not a quota-carrying sales role.
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Deep, operational Amazon expertise in at least one of these areas: retail and operations (Vendor Central, Seller Central, content, inventory, and supply chain), or media and Retail Media (Amazon advertising and DSP, plus, for candidates whose depth is in media, hands-on experience with retail media networks such as Walmart Connect, Target Roundel, Instacart Ads, Kroger Precision Marketing, and Criteo). You will not be expected to manage accounts hands on keys, but you can dive in to support teams, from auditing an account to pressure-testing a plan.
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Strategic mindset. You connect client needs and market trends to MPG’s growth plans, track Amazon and Retail Media platform changes, and help shape how teams are structured, scaled, and equipped, including with AI
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Strong analytical fluency and executive presence, with the ability to turn data into clear recommendations and represent MPG credibly to clients, prospects, and leadership.
Who You Are
Beyond the experience above, these qualities matter most to us, and we will explore them with real examples.
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Team-first leadership. You lead with humility, give credit generously, and take pride in developing others.
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Comfort with ambiguity. You thrive in an environment where you are empowered to make decisions, even with incomplete information, and bring clarity to teams and clients when the path is not obvious.
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Prioritization and focus. You manage many competing priorities at once, protect what matters most, and keep teams focused on it.
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Resilience. You stay steady, constructive, and solutions-focused when things get intense.
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Accountability. You own outcomes, good and bad, hold yourself and others to a high standard, and follow through on what you commit to.
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Candor with care. You give direct feedback and deliver hard messages to teams and clients with empathy and respect
Compensation
The expected base salary range for this position is $195,000-240,000 annually, depending on experience, skills, and qualifications. In addition to base salary, this position may be eligible for performance-based bonuses and other compensation programs.
Benefits
MPG offers a generous package of health benefits, including medical, dental, vision, STD/LTD, paid maternity/paternity leave and life insurance. Our compensation program provides market industry base salary, bonuses, and 401K. In addition to paid holidays, we reward an employee’s extra efforts through unlimited paid time off.
Diversity and Inclusion
MPG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We are committed to ensuring that Diversity, Equity, Inclusion, and Belonging (DEI&B) are at the foundation of our culture. Through DEI&B, we embrace the beauty in all of the unique qualities of our employees, communities and clients. MPG’s DEI&B efforts empower us to collectively reach our full potential by fueling innovation, connection, and growth. We recognize the value of having a diverse and engaged team. We are an organization driven by PEOPLE. Our commitment to diversity, equity, inclusion, and belonging was born from our core values. We believe that by leveraging the unique perspectives and experiences of our employees, MPG can unlock more comprehensive, innovative, and long-standing results for both our client and retailer partners. As our journey continues to evolve, we have made intentional commitments to further champion DEI&B. The foundation of our pledge starts with our promise to each other, our clients, and the community.
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