Vice President, Global Delivery & Client Support

Vice President, Global Delivery & Client Support

Altera Digital Health

Overview

This is an opportunity to lead and transform a critical function within Altera Digital Health’s CareInMotion business unit. CareInMotion delivers interoperability, data, analytics, and AI solutions to health systems, provider groups, ACOs, health plans, and health information exchanges.

We are seeking a Vice President to lead our global professional services, implementation, technical delivery, and client support functions. You will own the end-to-end client journey, from deployment through ongoing support, building a scalable, efficient, and accountable organization capable of serving complex healthcare enterprises.

This role has full P&L responsibility, with success measured by profitability, utilization, forecast accuracy, successful implementations, and service performance.

Key Responsibilities

• Lead global professional services, implementation, and technical delivery, establishing consistent methodologies and governance while delivering complex healthcare technology deployments on time and within budget.
• Develop repeatable, scalable, and increasingly automated delivery models to accelerate implementation and client value.
• Own global support operations, service performance, and escalations, ensuring clear accountability and adherence to contractual SLAs.
• Reduce recurring incidents through root-cause analysis, collaboration with Engineering, automation, and AI-assisted diagnostics.
• Own services and support financials, including revenue, delivery costs, gross margin, utilization, and forecasting. Drive profitability through effective workforce planning, estimating, and scope management.
• Lead customer implementation and migration programs as clients adopt the next-generation CareIntelligence platform, partnering with Product and Engineering on standardized approaches and playbooks.
• Build relationships with senior client stakeholders, including CIOs and CTOs, and act as the executive owner for critical delivery issues and escalations.
• Build and develop a strong global leadership team, establishing clear performance expectations, succession plans, and career development opportunities.
• Leverage automation and AI across configuration, testing, troubleshooting, and reporting to improve operational efficiency and client satisfaction.

Qualifications

Experience

• 15+ years of leadership in enterprise technology services, professional services, implementation, or technical support.
• 7+ years leading multi-region or global services and support organizations.
• Direct accountability for services financials, including revenue, budgets, gross margin, utilization, and forecasting.
• Proven success delivering complex enterprise implementations for health systems, payers, government health programs, or similar organizations.
• Experience scaling delivery and support functions while improving predictability, efficiency, and profitability.
• Required healthcare technology experience, ideally in interoperability, EHR integration, clinical data platforms, health information exchanges, population health, or healthcare analytics.
• Strong understanding of enterprise software deployment, SaaS operations, and cloud-hosted environments.
• Experience leading geographically distributed teams and managing high-stakes client relationships and executive escalations.
• Strong financial judgment, operational discipline, and executive communication skills.

Preferred Experience

• Healthcare interoperability, data aggregation, or enterprise healthcare software.
• Familiarity with HL7 v2, FHIR, SMART on FHIR, and clinical integration architecture.
• Experience with Microsoft Azure, Databricks, or cloud data and analytics platforms.
• Leading large-scale migrations from legacy systems to cloud-native platforms.
• Knowledge of healthcare privacy, security, and regulatory requirements.
• Building productized services, managed services, or recurring revenue offerings.
• Applying AI and automation to delivery and support operations.

Education

• Bachelor’s degree in technology, engineering, business, or a related field, or equivalent experience preferred.
• MBA or advanced technical or business degree preferred.

Working Arrangements

This is a remote position based in the United States. The role requires a standard work week, with flexibility to accommodate global meetings and urgent business needs across time zones.

Travel

20-30% travel required.

Why Altera?

At Altera Digital Health, you’ll have the opportunity to make a meaningful impact on patient care by empowering healthcare providers with innovative technology. Join a talented, collaborative team committed to innovation and excellence, with a competitive compensation and benefits package in a dynamic, fast-paced environment.

Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.

Salary Range 140k-180k USD.

Abous Us

At Harris, we believe great people build great software. We offer an environment where employees are empowered to make a real impact, grow their skills, and shape their careers. Our teams enjoy a supportive, award‑winning culture, a casual and collaborative workplace, and opportunities to learn from a diverse group of businesses and industries.

We are financially strong and proudly part of Constellation Software Inc. (CSI), the largest software company in Canada, providing long‑term stability alongside entrepreneurial autonomy. In addition to a competitive compensation and benefits package, we offer meaningful perks, flexibility, and—most importantly—a culture that values people, curiosity, and having fun while doing great work.

Follow us on LinkedIn to learn more about our culture, values, and career opportunities.

Equal Opportunity

Harris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Applicants who require a reasonable accommodation due to a disability may contact us by email at HarrisTalentAcquisition@harriscomputer.com. Accommodation requests may be made at any time. This email address is dedicated solely to accommodation requests and cannot be used to inquire about application status.

Know Your Rights Poster

EO 13496: Notification of Employee Rights under Federal Labor Laws

Our commitment to fair and equitable hiring. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.