Vice President of Client Services

Role Description The Vice President of Client Services is a full-time, remote leadership role responsible for overseeing client relationships, service delivery, and account strategy. This role involves managing key accounts, guiding client onboarding, and ensuring services meet or exceed agreed performance standards. The Vice President will collaborate with cross-functional teams to develop and implement strategic plans that drive client retention, growth, and satisfaction. Daily responsibilities include reviewing client feedback, optimizing processes, monitoring service metrics, and supporting sales initiatives through strong client advocacy. The role also includes leading and mentoring the client services team, setting clear goals, and fostering a culture of accountability and continuous improvement.

Qualifications

• Strong Client Services and Account Management skills, with experience overseeing complex, long-term client engagements.
• Proficiency in Strategic Planning to design and execute client growth, retention, and service improvement initiatives.
• Sales and business development capabilities to support revenue growth, upselling, and cross-selling opportunities.
• Proven Team Leadership experience, including mentoring, performance management, and building high-performing service teams.
• Excellent communication, negotiation, and relationship-building skills with diverse stakeholders.
• Experience working in technology or services organizations, ideally in a remote or distributed environment.
• Ability to analyze data, interpret client metrics, and make informed decisions to improve service quality.
• Bachelor’s degree in Business, Management, or a related field; advanced degree or relevant certifications are an advantage.