Vice President, Quality Assurance & Quality Control

Position Summary

The Vice President, Quality Assurance and Quality Control (QA/QC), provides strategic leadership and is responsible for the Internal Audit Group’s Quality Assurance and Improvement Program (QAIP) and Issue Validation Quality Control framework. The role leads a team of experienced audit professionals and provides reasonable assurance of adherence to IAG’s Charter, Policies & Procedures (P&P), Institute of Internal Auditors (IIA) Standards, and applicable regulatory expectations. Through thematic reviews and continuous improvement, the role advances IAG’s aspiration to be an innovative, impactful, and influential world-class audit function.

Strategic Leadership and Program Oversight

• Provide strategic direction and accountability for the QAIP and Issue Validation QC framework, integrating risk-based coverage of audit quality and validation effectiveness.
• Oversee QA/QC review universes, plans, methodologies, sampling, documentation standards, performance measures, corrective actions, and reporting.
• Promote consistent expectations, independent challenge, professional judgment, and accountability across IAG.

Quality Assurance and Audit Practice Oversight

• Direct independent assessments of audit practices, execution quality, methodology adherence, and compliance with internal, professional, and regulatory requirements.
• Oversee identification, reporting, and monitoring of QA findings, observations, corrective actions, and improvement opportunities.
• Lead thematic analysis of QA results and regulatory observations to identify root causes, recurring deficiencies, and emerging risks.
• Partner with audit leadership, Audit Methodology, Professional Practices, and Professional Development to implement practical improvements and training.
• Lead external benchmarking and evaluate leading internal audit practices.

Issue Validation Quality Control

• Establish risk-based independent QC coverage of IAG issue validation activities and issue closure decisions.
• Oversee reviews of validation strategies, testing procedures, supporting evidence, conclusions, and closure recommendations.
• Set expectations for assessing whether corrective actions address root causes, fulfill remediation commitments, operate effectively, and sustainably resolve issues.
• Challenge material judgments, evidence gaps, inconsistent practices, and premature closures; escalate significant concerns.
• Enhance QC methodology, sampling, calibration, documentation, and performance indicators across audit portfolios.
• Direct thematic assessments of validation outcomes and embed lessons learned through partnerships with Issue Management and audit leadership.

Regulatory Engagement, Governance, and Reporting

• Serve as a senior contact for regulators and other stakeholders on IAG quality assurance and quality control practices.
• Report QA/QC coverage, findings, corrective actions, closure risks, trends, and improvement progress to IAG leadership, audit committees, bank affiliate oversight management, and governance forums.
• Coordinate External Quality Assurance Reviews (EQAR), external assessments, and regulatory examinations, ensuring reliable and traceable supporting documentation.
• Lead independent validation and coordination of IAG-owned regulatory findings, including third-party work as applicable.
• Monitor evolving IIA Standards, regulatory expectations, and industry practices and incorporate relevant enhancements.

Continuous Improvement and People Leadership

• Sponsor cross-functional initiatives to strengthen audit quality, issue validation, governance, accountability, and sustainable remediation.
• Translate root cause and thematic insights into improvements in processes, methodology, guidance, and professional development.
• Lead training and knowledge sharing on QA/QC findings and expectations.
• Build, develop, supervise, and retain a high-performing team, including Directors and senior professionals as applicable; foster constructive challenge and strong stakeholder relationships.

Required Qualifications

• 15+ years of progressive internal audit, quality assurance, issue validation, issue management, risk management, or related experience; financial services/banking and large-bank internal audit experience strongly preferred.

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field, or equivalent experience; advanced degree preferred.

• Professional certification in Internal Audit, Accounting, Risk, or Assurance (CIA, CPA, CISA, CRCM, or equivalent).

• Extensive understanding of internal audit practices, IIA Standards, regulatory expectations, and audit/validation governance.

• Experience designing or overseeing risk-based QA/QC frameworks, assessing remediation effectiveness, evidence, and issue closure judgments.

• Ability to analyze themes and root causes and translate findings into scalable, sustainable improvements.

• Experience engaging regulators and communicating complex matters to senior executives, boards, and governance committees.

• Strong communication, influencing, strategic judgment, analytical, project management, and organizational leadership skills.

• Proven record of developing high-performing teams, leading change, and fostering independent challenge.

Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions