Victim Engagement Practitioner

At Catch22, we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and 300 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individuals from cradle to career.

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'. We achieve this in two ways. First we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

Catch22 delivers the Victim First Service on behalf of the OPCC. Victim First Service is a free, independent, and confidential support service provided to anyone in Leicester, Leicestershire and Rutland who has been affected by crime. We have a team of trained care co-ordinators to help you cope and recover from the impact of crime. This can include emotional and practical support, crime prevention advice, advocacy and support.

Please see full Job Description & Person Specification

The Victim Engagement Practitioner plays a key role in delivering trauma-informed support to victims involved with Leicester City Youth Justice Service. The post exists to ensure that victims are offered timely, specialist support, have opportunities to participate in restorative approaches where appropriate, and are kept informed throughout the youth justice process.

You will ensure that victims receive a high quality service through the effective management of the team’s performance, maintaining organisational and professional standards expected of the victim service. You will ensure that victims’ needs are reviewed and met in line with the key targets and contractual expectations.

You will maintain a close working relationship with police partners, statutory services and voluntary agencies ensuring relationships are effectively managed and pathways of support for victims remain seamless to provide a high quality and consistent service. You will provide management oversight of presenting risks and needs ensuring matters are managed and escalated appropriately and actions taken expediently as deemed appropriate to the presenting situation.

Working as part of Catch22 Victim Services and embedded within Leicester City Youth Justice Service, the role acts as a bridge between organisations, ensuring victims' voices are heard and their needs are considered within assessment, intervention and decision-making processes. The role contributes to improving outcomes for victims, increasing engagement with support services, and strengthening restorative and victim-centred practice across the Youth Justice Service.

Qualifications

• **Essential:** GCSE level English and Maths (or equivalent); a recognised qualification relevant to working with children and/or young people
• **Desirable:** Professional qualification such as DIPSW, CQSW, Diploma in Education Social Work, Diploma in Youth and Community Work, Nursing Qualification, or equivalent recognised professional qualification from agencies contributing to Youth Offending Team activities
• **Desirable:** Completed Restorative Justice training at levels 1 or 2

Those interested in applying for this opportunity should review the Job Description & Person Specification to find out more. If you have any questions about the role or recruitment process, please see our contact information on the Candidate Help Page.

• Salary: £29,326.00 per annum
• Hours of work: Full time, 37.5 hours per week
• Contract: Permanent role
• Flexibility: Blended approach of office working, home working, and occasionally supporting with visits across LLR. Working at Victim First office and there will also be co-location at Leicester City Youth Justice Council offices.
• Closing Date: 26th of October 2026 (Could close earlier if sufficient quality applications received)
• Interviews: TBC

To Apply: Please provide your CV and cover letter, along with the completion of the screening questions to express your interest in this role.

Screening: Successful admission to post subject to enhanced DBS check, police vetting check, and employer Right To Work in the UK check. Please note, in the interest of safer recruitment and ensuring that applicants are a right fit for the role, submitted applications must contain a CV, satisfactory responses to the screening questions, and information detailing interest in the role, to be considered for this position.

*Vetting and Clearance Requirements: NPPV 2 (Police Vetting), Enhanced DBS check.

Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.

AI generated applications are not acceptable and could lead to a disqualification of your current and future applications across Catch22 jobs. In order to ensure that applications are fair, genuine, and representative of the candidate applying, our teams may use a number of tools to identify occurrences where candidates have not given an honest response during the application process.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

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Benefits / Apply for Opportunities / recruitment process / Recruitment Policy / Set up Job Alerts

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.

See the benefits of working for Catch22 here.

Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.

We aim to review applications as quickly as possible. However, due to the volume of interest we receive, we may not be able to contact all applicants individually. If you have not heard from us within two weeks of the closing date, please assume that your application has not been successful this time.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.

Catch22’s Commitment to Ban the Box

Catch22 is proud to have “Banned the Box”. This means that we do not ask for candidates to disclose criminal convictions at the application stage. Instead, we invite disclosures at interview stage, and encourage them at the offer stage. Please see our statement of commitment on hiring people with convictions for more information.