VIKING OCEAN - HUMAN RESOURCES MANAGER

ISMIRA Agency actively recruiting for position HUMAN RESOURCE MANAGER for VIKING OCEAN CRUISES ! The Human Resource Manager in conjunction with the Department Heads, The Human Resource (HR) Manager manages and controls the strategic implementation of shipboard HR processes and procedures across all departments, ensuring fairness and consistency. including employee relations, employee communication, training and development, coaching and counselling, quality of life and leadership training. Why is it so cool to become a Viking? Paid flights to and from the ship Legal employment based on 10-hour work day Fixed return dates at the end of your contract Free shipwide Wi-Fi Free accommodation Opportunities for growth and advancement in your career YOUR RESPONSIBILITIES Provide an accessible and nurturing environment to handle employee relations issues, using effective conflict resolution skills, and assist in arbitrating disputes and resolving grievances, while guiding team members towards the correct outcome. Develop, evaluate and modify HR processes, policies and procedures to ensure onboard departments can comply with requirements, and ensure that all legal and regulatory requirements are met. Ensure Time and Attendance Procedures are followed by all departments to ensure 100% compliance, in line with both company and Maritime Labor Convention (MLC) regulations. Participate in all investigations related to employee performance or policy violations. Attend crew sign-off meetings to provide farewell and thank you messages to the crew; support the Crew Purser with the sign-on process, when there is a large turnover of crew. Facilitate all crew scheduling requests and queries and liaise with shoreside HR, where necessary Facilitate the employee resignation process, including exit interviews and communication with relevant management, where necessary. Proactively visit and monitor employee work areas to ensure there is a positive work environment and fully interact with all employees; responsible for leadership development onboard including feedback, assessments and training; facilitate all change of department requests, as per company process. In conjunction with the Department Heads, play a vital role in positively communicating organizational change initiatives, and new company policies and procedures that may affect shipboard employees. Ensure the confidentiality and discretion of all employee information, this includes but is not limited to discipline, investigations and other sensitive information and matters of a private nature. Establish a career progression process to be used onboard ensuring transparency, fairness, skill level and experience. Be familiar with the Human Resources Manual & Shipboard Training; have an in-depth understanding of the working hours policies & procedures; be familiar with crew contracts and work schedule hours/week. Lead and support a multi-cultural team, maximizing crew satisfaction, productivity and retention; meet with Team Leaders on a daily basis for “The Daily Reunion”, to provide feedback & operational updates as well as to ensure that your department is performing to Viking’s STAR Service Standards. Ensure the necessary guidance/training and information to the all crew onboard, in accordance with company standards and operational needs. YOUR PROFILE A required minimum of 5 years’ experience as a Human Resource Manager or similar position, with a diploma in Human Resources Management. Ship experience on the same position is mandatory Strong administration skills are preferred and must be proficient with PC based databases, spread sheets, and word processing systems; flexible, stress resistant, committed team player. Must be a minimum age of twenty-one (21) years old; physically fit and in good health; must be able to carry heavy items and stand, kneel, and bend for prolonged periods of time. Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral and written English communication skills – the ability to speak an additional language is an advantage. Ability to work independently, positive, approachable personality, professional appearance, excellent communication skills Flexible and stress resistant, team player, shows commitment No visible tattoos NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇷🇺 🇧🇾 🇺🇦 🇲🇩 🇰🇿 🇺🇿 🇦🇲 🇬🇪 🇦🇿 🇹🇯 ! 🇰🇬 🇹🇲 citizens can be accepted if they know and speak Chinese language (Mandarin) Last updated: April 14, 2026 You can submit your Resume here by pushing APPLY TO POSITION button below If you are not sure what position to apply for, you may instead submit a general application here and we will advise you: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions