VIKING OCEAN - LEARNING & DEVELOPMENT COORDINATOR

ISMIRA Agency actively recruiting for position HUMAN RESOURCE MANAGER for VIKING OCEAN CRUISES ! As a Viking Shipboard Leader , you represent Viking’s values and leadership philosophy. You are a hospitality professional who demonstrates passion for excellence, who takes ownership for your areas of responsibility, and who believes in empowering your team with the skills, knowledge, and tools to succeed. You are an exceptional role model for the Viking Family and have strong motivation to achieve the company’s goals and objectives. You are flexible, stress resistant, focused, and a truly committed team member. The Learning & Development Coordinator is responsible for all shipboard training processes, training record keeping and the crew welfare program. They foster a culture of continuous learning and teamwork, enhancing crew engagement and job satisfaction. Why is it so cool to become a Viking? Paid flights to and from the ship Legal employment based on 10-hour work day Fixed return dates at the end of your contract Free shipwide Wi-Fi Free accommodation Opportunities for growth and advancement in your career YOUR RESPONSIBILITIES Lead and manage all learning and e-learning programs on board the vessel, including planning, evaluation, and administration. Deliver training courses including but not limited to the Viking Guest Service Excellence Program, Viking Onboarding Program and Viking Leadership Program. Drive leadership development by providing coaching to the Department Heads, Supervisors and Crew Members to support their career growth and to cultivate talent and prepare for succession planning. Maintain and update training records in MXP, ensuring accurate data entry and reporting. Support the Crew Purser with the sign-on process during periods of high crew turnover. Schedule the monthly training calendar, in coordination with other training, HR and operational needs. Collaborate with onboard leadership and the HR Manager to assess crew performance and identify areas for improvement. Support a multi-cultural team, maximizing crew satisfaction, productivity, and retention; visit departments on a daily basis for “The Daily Reunion”. Evaluate the effectiveness of training programs by gathering feedback and monitoring outcomes, ensuring ongoing improvements and deliver this on a quarterly basis and upon request to the Viking L&D department. Take part in Train-the-Trainer sessions for new learning content and learning meetings organized by the Viking L&D department. YOUR PROFILE A minimum of 2 years of experience as an Onboard Trainer, L&D Coordinator or similar position Strong presentation, communication and facilitation abilities, with experience delivering training in a multicultural environment, ideally on board a vessel. Exceptional leadership and interpersonal skills, with the ability to inspire and guide crew members and the Leadership Team. Solid administrative skills are preferred, and proficiency in PC-based databases, spreadsheets, and word processing systems (Word, Power Point) is required. Must be flexible, stress-resistant, and a committed team player. Ability to work independently when delivering training and collaboratively when developing schedules and identifying needs with ship management. Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral and written English communication skills – the ability to speak an additional language is an advantage Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards are required, with excellent knowledge of all Public Health Policies; team builder with exceptional work ethic, motivational skills, training and coaching abilities NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇷🇺 🇧🇾 🇺🇦 🇲🇩 🇰🇿 🇺🇿 🇦🇲 🇬🇪 🇦🇿 🇹🇯 ! 🇰🇬 🇹🇲 citizens can be accepted if they know and speak Chinese language (Mandarin) Last updated: February 10, 2026 You can submit your Resume here by pushing APPLY TO POSITION button below If you are not sure what position to apply for, you may instead submit a general application here and we will advise you: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions