VIP Account Manager (French & English)

At ExWo we’re building a global digital platform focused on fairness, simplicity, and radical transparency. We’re not here to reinvent the wheel – we’re here to make it turn better. Our mission is simple: put users first, cut the nonsense, and build a product that earns trust every step of the way. We’re looking for a VIP Account Manager to join our growing team. In this role, you’ll take care of our most valued users. You’ll be their trusted contact, their problem-solver, and the reason they stay loyal to the brand. What You’ll Do: Build and nurture long-term relationships with our VIP clients. Provide a tailored, fast, and personal experience across multiple channels (email, chat, phone). Identify client trends, behaviors, and engagement opportunities. Act as the bridge between our VIPs and internal teams (Payments, Product, Engineering). Handle any issues with empathy and speed, ensuring every interaction feels premium. Constantly look for ways to elevate client experience. What We’re Looking For: Experience in Account Management, VIP Relations, or Customer Success . Fluency in French and English , both written and spoken, is a must . Exceptional communication and soft skills, especially in de-escalation and tone management. Analytical mindset and ability to interpret client data and patterns. A proactive, adaptable, and emotionally intelligent approach. Previous exposure to iGaming, fintech, or other high-trust industries is an advantage. Familiarity with CRM tools (Zendesk, Salesforce, Kustomer) is preferred. Team-oriented mindset with strong ownership and accountability. What We Offer: Competitive salary and annual performance bonus. Premium health insurance. Up to 25 days paid annual leave 1 work-from-home day per week. Opportunity to grow within a dynamic international company. A collaborative, fun, and forward-thinking work culture. If you’re ready to bring your energy, empathy, and excellence into a fast-moving, player-first environment – we’d love to meet you.