VIP Account Manager (French & English)

At ExWo we’re building a global digital platform focused on fairness, simplicity, and radical transparency. We’re not here to reinvent the wheel – we’re here to make it turn better.

Our mission is simple: put users first, cut the nonsense, and build a product that earns trust every step of the way.

We’re looking for a VIP Account Manager to join our growing team. In this role, you’ll take care of our most valued users. You’ll be their trusted contact, their problem-solver, and the reason they stay loyal to the brand.

What You’ll Do:

• Build and nurture long-term relationships with our VIP clients.
• Provide a tailored, fast, and personal experience across multiple channels (email, chat, phone).
• Identify client trends, behaviors, and engagement opportunities.
• Act as the bridge between our VIPs and internal teams (Payments, Product, Engineering).
• Handle any issues with empathy and speed, ensuring every interaction feels premium.
• Constantly look for ways to elevate client experience.
  
  

What We’re Looking For:

• Experience in Account Management, VIP Relations, or Customer Success.
• Previous exposure to
  iGaming, fintech, or other high-trust industries is an advantage.
  
• Fluency in French and English, both written and spoken, is a must.
  
• Exceptional communication and soft skills, especially in de-escalation and tone management.
• Analytical mindset and ability to interpret client data and patterns.
• A proactive, adaptable, and emotionally intelligent approach.
• Familiarity with CRM tools (Zendesk, Salesforce, Kustomer) is preferred.
• Team-oriented mindset with strong ownership and accountability.

What We Offer:

• Competitive salary and discretionary performance bonus.
• Premium private health insurance, including dental care.
• €50 monthly flexible benefits allowance.
• Up to 25 days of paid annual leave.
• Hybrid working, including 1 work-from-home day per week.
• Opportunity to grow and have a real impact in a fast-moving international company.
• A collaborative environment where ownership, ideas and new ways of doing things are encouraged.

If you’re looking for a place where you can make an impact, take ownership and grow alongside the business, we’d love to hear from you.