VIP CS Manager (English-speaking markets)
- Hiring from
- Europe
- Work type
- Remote
- Posted
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About Weltrade
Weltrade is a leading international Fintech company with over two decades of stability and trust in the global FX and online trading industry. Established in 2006, we operate as a truly global, remote-first organization, bringing together high-performing professionals across multiple time zones.
We build scalable trading infrastructure and high-impact commercial ecosystems that drive sustainable client acquisition worldwide. At Weltrade, we value ownership, autonomy, and measurable impact.
About your Role
In this role, you will join our Client Services function, a performance-driven, client-obsessed group dedicated to protecting trader trust and increasing long-term value across our VIP portfolio in the African region. Your mission is to act as the single point of contact for VIP and high-potential clients—resolving complex requests with speed and precision—while actively upgrading eligible clients to VIP status and reactivating low-activity accounts. Your core challenge is balancing premium service with commercial outcomes: growing deposits and trading activity without compromising compliance, accuracy, or discretion. Your work directly impacts retention, lifetime value, and Weltrade’s reputation for trading in the region.
Weltrade is a leading international Fintech company with over two decades of stability and trust in the global FX and online trading industry. Established in 2006, we operate as a truly global, remote-first organization, bringing together high-performing professionals across multiple time zones.
We build scalable trading infrastructure and high-impact commercial ecosystems that drive sustainable client acquisition worldwide. At Weltrade, we value ownership, autonomy, and measurable impact.
About your Role
In this role, you will join our Client Services function, a performance-driven, client-obsessed group dedicated to protecting trader trust and increasing long-term value across our VIP portfolio in the African region. Your mission is to act as the single point of contact for VIP and high-potential clients—resolving complex requests with speed and precision—while actively upgrading eligible clients to VIP status and reactivating low-activity accounts. Your core challenge is balancing premium service with commercial outcomes: growing deposits and trading activity without compromising compliance, accuracy, or discretion. Your work directly impacts retention, lifetime value, and Weltrade’s reputation for trading in the region.
What you’ll do
- VIP Client Relationship Management: Build and maintain strong, long-term relationships with high-value clients, providing personalised communication and proactive support.
- Client Retention: Stay in touch with existing clients, understand reasons for reduced engagement with the service, and share insights with the relevant teams.
- Client Needs: Understand clients’ experience and service needs to provide relevant support.
- Client Portfolio: Monitor service quality across the assigned VIP portfolio and flag issues early.
- Client Feedback: Collect client feedback, identify pain points, and communicate opportunities for improving the client experience.
- Industry Awareness: Follow trends in the local trading or fintech space to understand client expectations.
- Support does not include personal financial advice.
What you bring
Professional Experience
- 2+ years of experience in VIP account management, sales, relationship management, business development, or client retention.
- Proven experience managing high-value clients.
- Experience working with international clients across different markets and cultures.
Client Engagement Skills
- Excellent negotiation skills.
- Ability to confidently initiate conversations and proactively follow up with existing clients.
- Strong understanding of the client lifecycle and retention.
- Ability to take ownership of portfolio service quality.
- Confidence in handling client concerns and complaints.
Communication & Relationship Management
- Excellent verbal and written communication skills.
- Ability to establish trust and build relationships with high-net-worth and demanding clients.
- Confident telephone communication skills.
- Ability to adapt communication style to different client personalities, cultures, and expectations.
- High emotional intelligence and strong interpersonal skills.
Personal Attributes
- Highly proactive, ambitious, and result-oriented.
- Strong ownership and accountability for assigned client portfolios.
- Confident and consistent in client communication and follow-ups.
- Resilient and comfortable working with challenging clients.
- Analytical mindset with the ability to identify service improvements through client data.
- Ability to work independently and prioritise tasks effectively.
Languages
- English B2+ or higher.
Nice to have
- Experience in Forex, CFD, cryptocurrency, or online trading.
- French and/or Portuguese.
- Remote-First Flexibility, allowing you to work within a truly global environment while maintaining ownership of your schedule and outcomes.
- Ownership & Impact, with direct influence on one of Weltrade’s most important revenue-generating product domains.
- Wellbeing & Leave Allowance, including paid vacation, sick leave, public holidays, and a culture that supports sustainable high performance.
Recruitment Process
Application Review → HR Interview → Technical Interview → Final Interview → Offer
