Virtual Administrative Support Specialist

We are seeking a highly organized and proactive Virtual Administrative Support Specialist to provide a combination of customer service, technical support, and administrative assistance. The ideal candidate is detail-oriented, tech-savvy, and experienced in managing client communications while keeping operations running smoothly. Full-time, 40 Hours/Week Fully remote, work from home Salary: ZAR 17,000-20,000/month, commensurate with skills and experience Availability to work during EST business hours. Key Responsibilities Customer Service & Technical Support Respond promptly to customer inquiries via email, chat, and/or phone Troubleshoot basic technical issues and provide clear, step-by-step solutions Escalate complex concerns to the appropriate team when necessary Maintain a high level of professionalism and customer satisfaction Calendar Management Manage and maintain calendars, ensuring accuracy and efficiency Schedule, reschedule, and coordinate meetings across different time zones Send reminders and ensure all stakeholders are informed and prepared Appointment Setting Coordinate and confirm appointments with clients and internal teams Follow up on leads and inquiries to secure bookings Maintain organized records of scheduled and completed appointments Administrative Support Perform general administrative tasks as needed Maintain accurate documentation and reports Support process improvements and workflow organization Minimum of 3+ years experience in virtual assistance, administrative support, or a related role Proven experience in customer service and/or technical support Excellent written and verbal communication skills Strong organizational and time management abilities Proficiency with tools such as Google Workspace, Microsoft Office, and CRM systems Experience with scheduling tools (e.g., Calendly, Google Calendar, Outlook) Ability to multitask and work independently in a fast-paced environment Reliable internet connection and a quiet work environment Preferred Qualifications Experience working with US-based clients Familiarity with helpdesk/ticketing systems (e.g., Zendesk, Freshdesk) Tech-savvy with the ability to quickly learn new tools and platforms What We’re Looking For A proactive and solution-oriented mindset Strong attention to detail and accountability Ability to communicate clearly and consistently with clients and team members A commitment to delivering high-quality support and adding value