Job Description
This is a remote position.
Virtual Assistant
Location: Remote
Employment Type: Contract 20- 40hrs per week
Department: Operations
Reports to: Department Leader
(Florida, USA &
Philippines
Applicants Only)
Position Summary
At Full Circle, we believe in delivering exceptional customer experiences that build lasting relationships. A contact center and customer experience partner built to do more than just answer the phone calls. We provide exceptional virtual support services tailored to meet the unique needs of our clients. As a Virtual Assistant, you'll be part of a remote team that delivers professional, reliable, and friendly service across a variety of industries.
Position Summary
We are seeking dependable and tech-savvy Virtual Assistants to join our remote call center team. In this role, you will handle inbound and outbound calls, as well as perform additional off-the-phone responsibilities as assigned. These duties may include administrative support, scheduling, data entry, client communications, and more, depending on the client’s specific needs.
Key Responsibilities
Answer inbound calls and provide excellent customer service.
Make outbound calls for follow-ups, appointment reminders, or outreach as
required
.
Maintain
accurate
records of customer interactions using
client-specific systems.
Perform off-phone tasks such as scheduling appointments, processing data, managing emails, or handling administrative duties.
Adapt to various client workflows and expectations.
Follow all privacy, confidentiality, and compliance standards (including HIPAA where applicable).
Collaborate with supervisors and teammates to ensure seamless support and client satisfaction.
Other duties assigned by leader and/or Client.
Requirements
Qualifications
•
N
eutral English accent is a requirement.
• At least 1-3 years of experience as a Virtual Assistant.
• At least 18 years of age and completed High School.
• Previous experience in a call center, customer service, or virtual assistant role preferred.
• Excellent phone, email, and instant messaging communication skills.
• Strong multitasking, time management, and organizational skills.
• Comfortable using remote tools such as CRMs, phone software, calendars, and communication platforms.
• Ability to work independently in a remote environment with minimal supervision.
• Able to work on a graveyard shift.
• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, and VoIP.
• Experience with word-processing software and spreadsheets (e.g., MS Office).
• Knowledge of online calendars and scheduling (e.g., Google Calendar).
• Proactive attitude & willingness to be trained.
Your System Requirements
This is a Bring Your Own Device (BYOD) role. All team members are required to use their own computer, which must meet our system requirements to ensure compatibility with company applications and tools.
Specific Requirements listed here:
·
Quiet private workspace
·
USB Headset with Noise Cancellation feature
·
Dual monitors
·
Working Webcam
·
Specific Requirements listed here:
o
Microsoft Windows computer – NO MacBooks.
o
Computer with at least 1.8 GHz processor and at least 4GB RAM.
o
Main Internet Service Speed: at least 25 Mbps. cable connection.
o
Backup Internet Service Speed: at least 10 Mbps.
Benefits
This is a 1099 independent contractor role.
As a contractor, you will be responsible for managing your own taxes and benefits. This is not an employee position, and no employee benefits (such as health insurance, paid time off, or retirement plans) are provided.
Full Circle CX is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.