Virtual Assistant

PROFESSIONAL SUMMARY

Dedicated and results-driven professional with 7+ years of experience in the BPO industry and experience as a Virtual Assistant. Skilled in administrative support, email and calendar management, customer service, inbound and outbound calls, data entry, and client relationship management. Experienced in healthcare, financial services, mutual funds, and investments through leading organizations including Optum UnitedHealth Group, CI Financial, and NTT DATA Services. Recognized for strong communication skills, attention to detail, adaptability, and the ability to deliver exceptional support in fast-paced remote environments.

KEY SKILLS

• Virtual Assistance
• Administrative Support
• Email Management
• Calendar Management
• Customer Service
• Inbound & Outbound Calls
• Data Entry & Documentation
• CRM Management
• Microsoft Office Suite
• Google Workspace
• Healthcare Support
• Financial Services Support
• Mutual Funds & Investments
• Time Management
• Problem Solving

EXPERIENCE HIGHLIGHTS

• 7+ years of professional experience in customer service and client support.
• Virtual Assistant experience providing administrative and operational support.
• Managed high volumes of emails, customer inquiries, and documentation with accuracy.
• Supported healthcare and financial clients through phone, email, and chat channels.
• Strong background in account servicing, customer retention, and issue resolution.
• Consistently met performance, quality, and client satisfaction targets.