Virtual Assistant

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Job Title: Bilingual Virtual Administrative Assistant

About the Company:

Our client is a growing adaptive fitness company based in California.

Job Description:

Our client is looking for a reliable and proactive Bilingual Virtual Administrative Assistant to support the daily operations of their adaptive fitness company. The ideal candidate will be responsible for handling calls and emails, maintaining accurate CRM information, scheduling appointments, and providing clear information about the company's services. This person should be able to work independently after receiving training and instructions.

Responsibilities of the role:

• Answer incoming phone calls and provide information about the company's services.

• Respond to client and prospective client emails in a timely and professional manner.

• Use provided scripts, templates, and company materials to respond to common inquiries.

• Schedule appointments and coordinate client information.

• Maintain and update the company's CRM with accurate and up-to-date information.

• Reconcile and organize data as needed.

• Understand the company's services well enough to provide appropriate responses rather than relying solely on canned answers.

• Follow established workflows and procedures.

• Identify and resolve routine issues independently when management is unavailable.

• Support the team with additional administrative tasks as the business grows.

Required Experience and Qualifications:

• Fluent English and Spanish – both written and verbal.

• Previous experience in an administrative, customer service, virtual assistant, or similar role is preferred.

• Strong communication and comprehension skills.

• Ability to understand instructions and apply them independently.

• Highly reliable and professional, with consistent availability during scheduled hours.

• Proactive and able to make reasonable decisions without constant supervision.

• Strong attention to detail and organizational skills.

• Comfortable learning new software and systems.

• Reliable internet connection with a backup option.

• Ability to work exclusively for this team during scheduled hours; no moonlighting or simultaneous employment during the agreed schedule.

Preferred Skills:

• Previous experience with the specific CRM is not required as full training will be provided.

• The company will provide templates, scripts, and information about its services.

Personality:

• Dedicated

• Dependable

• Proactive

• Able to operate independently after receiving proper training.

• Professional

• Responsive

• Ability to understand the business and respond appropriately to clients.

Software & Tools:

• Company's customized CRM (training provided)

Schedule:

Part-time, 20–25 hours/week

Monday–Friday, 4–5 hours/day

Starting around 9:00–10:00 AM Pacific Time

Remote – Latin America

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.