Virtual Assistant – Customer Experience & Administrative Support

About GPI Enterprises

GPI Enterprises is a home repair, remodeling, and restoration company serving the DMV area in the United States. With more than 30 years of experience, we work closely with homeowners, property managers, and local clients, providing reliable service across a wide range of residential projects.

We are a small, hands-on team that values clear communication, organization, customer service, and long-term relationships with our clients.

As we continue to grow, we are looking for a Virtual Assistant – Customer Experience & Administrative Support to join our team remotely from Colombia.

About the role

This is a full-time, 100% remote position focused on supporting our customer experience and administrative operations.

The ideal candidate is organized, professional, detail-oriented, and comfortable communicating with customers in English by phone and email.

Main responsibilities

• Answer incoming office calls and provide friendly, professional customer service.
• Support the Customer Service administrative team with daily tasks and follow-ups.
• Assist with customer emails and general communication.
• Prepare and send estimates and invoices.
• Help keep customer requests, information, and follow-ups organized.
• Provide administrative support to the Marketing area, including research and organization of information.
• Support general tasks related to customer experience and internal coordination.
• Communicate with the internal team to help ensure customer requests are properly followed up.

Requirements

• Advanced English level, C1 or equivalent.
• Fluent and confident spoken English.
• Comfortable communicating with U.S. customers in professional phone conversations.
• Strong written communication skills in English.
• Excellent organization and attention to detail.
• Professional and friendly customer service skills.
• Ability to work independently and manage multiple tasks.
• Comfortable using digital tools and learning new platforms.
• Previous experience in customer service, administrative support, or virtual assistance is preferred.

QuickBooks

Previous QuickBooks experience is a plus, but it is not required. Training will be provided.

Schedule

Monday through Friday, 8:00 AM to 5:00 PM, Virginia, USA time (Eastern Time).

Candidates must be available to work according to Virginia business hours.

Work Arrangement

100% remote position for candidates based in Colombia.

Compensation

COP $3,000,000 – $3,200,000 per month, depending on experience and qualifications.

Important

The interview process will be conducted entirely in English.

Please apply only if you feel comfortable speaking English fluently in a professional environment and communicating with customers by phone.