Virtual Assistant (Customer Service + Operations)

Growfactor ( www.growfactor.com ) is a UK-based specialist accounting firm helping entrepreneurs achieve clarity, confidence, and growth through smart tax optimisation, strategic planning, and modern financial systems. We support a wide range of businesses — from creative agencies to e-commerce — with expert guidance designed to turn financial complexity into lasting success. We’re hiring a Customer Service VA who can handle customer support + general VA operations. This role is a blend of Virtual Assistant + Customer Success / Client Support, so you must be comfortable working with systems, people, and priorities daily. IMPORTANT: Only apply if you have proven experience in BOTH operations and customer service. You’ll be the front line for client communication and internal coordination — ensuring customers are supported quickly, requests are tracked properly, and operations run smoothly behind the scenes. You’ll keep our inboxes, CRM, and workflows organised so nothing slips. Job Responsibilities: Respond to customer enquiries via email/chat/WhatsApp in clear, professional English Triage requests, gather the right details, and route to the correct team member Track open queries and follow through until resolution (no dropped threads) Handle scheduling and client reminders (calls, deadlines, document requests) Maintain a friendly, calm tone — especially with frustrated clients Maintain CRM hygiene (update contacts, tags, pipeline stages, notes, next steps) Support workflow coordination: task tracking, follow-ups, and deadline reminders Organise shared inboxes and create “inbox zero” systems (labels, templates, rules) Prepare simple reports/updates (e.g., weekly support summary, response times, issues) Document processes (SOPs) as you go to improve consistency Assist with admin tasks like booking calls, updating trackers, and basic data entry Skills & Qualifications: Strong customer service background (handling customer queries, follow-ups, resolution) Strong operations/VA background (trackers, admin systems, workflow coordination) Fluent English (written and spoken) with a professional tone Highly organised: you track details, deadlines, and follow-ups without being chased Calm under pressure, solution-oriented, and confident communicating with clients Discreet and trustworthy (you’ll handle sensitive client info) Work Environment You must live in the Philippines (please do not apply if this is not the case as we will not reply). You have your own computer and Internet connection (this is a home-based position). You are willing to work during U.K. business hours. Compensation Package Our goal is to work with professionals seeking long-term employment. Our competitive compensation packages include the following: Base Competitive Salary Guaranteed 100% On-Time Salary Payments Why Join Us: Be part of a growing team within a forward-thinking company. Competitive salary with performance-based incentives. If you’re passionate about accounting and want to make a significant impact in a growing company, we’d love to hear from you! Click APPLY!