Virtual Assistant / Social Media Assistant (English and Mandarin) - Vietnam

Position : Virtual Assistant / Social Media Assistant (English and Mandarin) Salary : Between $1,500-$1,900NZD Working Hours & Conditions : New Zealand Business Hours Holidays : Public holidays in NZ About the Company: The company is a New Zealand-based immigration consultancy supporting clients with immigration, education, and migration pathways across New Zealand and Australia. The business serves a diverse client base, including Chinese, Vietnamese, and Cambodian communities, and is focused on delivering professional guidance and support throughout the immigration process. As the business continues to grow, we are seeking an Virtual Administrative & Social Media Assistant to support both client administration and digital engagement activities. Role Overview We are seeking a highly organized and proactive Virtual Administrative & Social Media Assistant to provide support across client administration, document preparation, and social media management. This role will initially be approximately 20+ hours per week, with the intention of increasing hours as the business grows. The role will be split roughly 50% administration and 50% social media support, making it ideal for someone who enjoys both structured administrative work and online community engagement. The business has a strong preference for candidates based in Vietnam (particularly Northern Vietnam), with Mandarin language capability strongly preferred due to the client base and social media platforms used. Key Responsibilities Administrative Support (Primary Focus) Assist immigration agents with form preparation and documentation Complete data entry and maintain accurate client records Organise and manage digital files and supporting documents Assist with document collection and administrative follow-up Support internal processes and workflow coordination Maintain confidentiality and accuracy when handling client information Social Media Management Manage and maintain social media accounts across multiple platforms Schedule and publish content including client success stories, updates, and announcements Assist with content planning and content calendar management Monitor messages, comments, and inbound enquiries Respond to basic enquiries and direct leads to appropriate team members Help maintain account access, passwords, and platform administration Community & Client Engagement Support engagement across Facebook, LinkedIn, and Chinese social media platforms Assist with growing online visibility and audience engagement Ensure enquiries are responded to promptly and professionally Support the promotion of immigration success stories and educational content Systems & Administration Maintain organised records and databases Support document management and workflow processes Assist with operational and administrative tasks as required Help improve efficiency across administrative and communication systems Tools & Systems Facebook LinkedIn Chinese social media platforms (WeChat, RedNote/Xiaohongshu, or similar) Microsoft Office / Google Workspace Document management and cloud-based systems Key Requirements Strong administrative and organisational skills Excellent attention to detail and accuracy Experience managing social media accounts for a business or personal brand Strong written communication skills Ability to manage multiple tasks and priorities independently Comfortable working remotely and supporting a distributed team Language Requirements Mandarin speaking ability strongly preferred Vietnamese language skills highly regarded English communication skills required Experience communicating with multicultural client groups is advantageous Desirable Experience in immigration, education, legal, or professional services industries Experience using Chinese social media platforms Experience handling inbound enquiries and customer communications Familiarity with administrative forms and document processing Additional Information Initial commitment of approximately 20 hours per week Potential to grow into a larger role as the business expands Strong preference for candidates located in Northern Vietnam Opportunity to work directly with leadership and support business growth across New Zealand and Australia Suitable for someone who enjoys combining administration, communication, and social media responsibilities